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after a catastrophic launch, the application will finally work

Launched in haste, the SNCF Connect application did not really have the desired effect. However, it should be operational very quickly, promises its CEO.

A month after its launch, SNCF Connect is far from being a success. The application, which was to replace Oui.sncf, came up against numerous problems, both technical and operational. A change “too rough”recognizes the CEO of SNCF Voyageurs Christophe Fanichet in an interview with Le Parisien last week: “It’s a new application, not a simple update of Oui.sncf. Its operation seemed too complicated for users, some have lost their bearings. We have probably underestimated this phenomenon”.

Too complicated

If the SNCF recognizes some logistical problems during the launch of its new application, she prefers to remain optimistic, claiming satisfactory initial figures: 10 million tickets sold in three weeks, 2.5 million daily visitors and 800,000 downloads. Encouraging but above all logical, for a service which enjoys a hegemonic position on the rail transport market.

To make life easier for passengers, SNCF Connect is therefore working to gradually correct their problemsstarting with the impossibility of finding tickets from the application: “Often the problem was that people no longer knew which account they had purchased their tickets with. This subject is behind us”, slice Christophe Fanichet. The CEO of the public service also directly mentioned the many bugs, and in particular the difficulty of reading QR Codes at check-in gates. In addition to increasing the brightness of the application, the codes have also been enlarged for better readability.

Regarding the last big problem attributed to the application, on the other hand, you will have to be patient : the many missing features raised by users will gradually be added. Things started with the last update, which implemented the dematerialization of trade cards. However, there are still a good number of tools that still respond to absent subscribers, even though they are accessible on the old Oui.sncf or SNCF Assistant applications, which the SCNF Connect platform nevertheless aims to replace.

The CEO of the company wants to be confident, however, and is betting on a functioning “optimal by the end of March”. In the meantime, he calls on users to be indulgent: “A new application requires four, six or eight weeks of use for it to be well taken in hand”. See you in a few weeks then.

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