Aircall strengthens its position in the Spanish market and opens its own office in Madrid

Aircall, a global provider of virtual telephony solutions for businesses, used in millions of daily calls for customer service, sales and technical support, today announces the opening of its new office in Madrid. This will allow it to keep up with the growing demand in the region and hire new talent in the technology and product areas.

Aircall helps to manage and streamline the operations of the customer service, sales and technical support areas. Improve workflows in these departments, with relevant customer data and integrations with CRM, productivity, and help desk tools like Salesforce, HubSpot, Zendesk, Slack, Intercom, and more.

After a significant growth of 102% last year 2021 in the region, especially relevant in the travel, financial services, education or technology sectors, Aircall confirms the significant traction registered in the Spanish market in recent years. With more than 1,000 local clients, such as Colvin, Wallbox, Spotahome or DKV Seguros, Aircall has seen a strong need for proximity and, above all, for support and understanding of local challenges.

With more than 60% of Spanish companies resorting to SaaS services, according to an IDC study, the opening of its own office in Madrid will allow Aircall to better respond to these demands, at the same time accelerating demand in the region. air call It will then help more Spanish businesses to expand and interact easily and effectively with their customers, in an increasingly digital world.

As Michael Haske, CEO of Aircall states: “Spain is a strategic market. With technology as one of the national engines of economic growth, the speed of digitization of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is an ideal ecosystem for Aircall. If we also add its top-level technology professionals, our development in Spain is a natural step in our expansion plans.”

This move will also allow Aircall reach out to your 35+ local technology partnersWhat Hubspot, Pipedrive, Zendesk and Salesforcewhich are also reinforcing their presence in the Spanish market.

Located in the Chamberí neighbourhood, this “hub” will bring together the 80 Spanish employees. The space is divided into five areas, designed to offer local teams and future talent the best possible working conditions, while promoting memorable moments between teams, as well as with clients and partners.

Anna Núñez, Sales Manager Iberia & LATAM at Aircall, adds: We already had a small technology hub. We take another step, establishing an official headquarters in Spain where an important part of our executive team is located and where part of the company’s technology area will be present, as well as other functions such as customer service, marketing, etc. . Our purpose as a customer-focused company is to be closer to them and therefore we have made the decision to have more business areas in Spain”

Last year, Aircall committed to expanding its European presence with local offices in key growth regions, including Spain. Despite the challenge that the last two years have brought to businesses around the world, Aircall continues to invest in its customer-centric approach, helping companies of all sizes connect with their decentralized teams and achieve a highly personalized relationship with Your clients.

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