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Amazon says my package has been delivered, but I haven’t received it, what can I do?

Not only on these very important dates, but throughout the year, Amazon is one of the main references in terms of electronic commerce current. Here we can find all kinds of products so that they arrive comfortably at home, on certain occasions in a matter of hours.

What initially began as an online book store, over the years has become the internet sales giant that it is today. In addition, as many of you will already know first-hand, we can subscribe to its modality Prime. Thus, we will have access to other services that the company itself offers us. Amazon like one for streaming video, another for electronic books or even music, among other things. To all this, we must add that the shipping costs of all our purchases will be free here.

There is no doubt that one of the main attractions and incentives that this store presents us with respect to many others, is its wide availability of products. In addition, being able to receive them in a few hours at home is more than interesting for most. However, and despite all the efforts of the company to prevent this from happening, sometimes we can find some distribution problems.

For example, it may be the case that a package that we have purchased as delivered appears in our Amazon application, but we have not actually received it. Before panicking, there are several things that we can do and that we are going to tell you about below. Surely the first thing we think is that someone has stolen our Amazon purchase, but there are other intermediate alternatives more reasonable.

amazon order

Someone else may have received the delivery

The first thing we must check in this case is that another member of our family or who lives at home has not received the package for us. Something similar can happen in the event that our block of flats has a porter or receptionist that he was also able to do the collection itself on our behalf. That is precisely why the message has reached us that the purchase is delivered, but we still do not have it in our hands.

check your mailbox

It may also have been the case that for whatever reason the carrier has tried to deliver the package at home, but has not been able to. Perhaps we did not hear the door at that precise moment or we were away from home. Hence the importance of taking a look at the door or the mailbox in case we find a failed delivery notice. Normally that notice contains the new delivery instructions for later.

Try to contact the carrier

Another possibility is to try to establish contact through Amazon with the carrier that should have delivered that package to us but has not arrived. So we can know first hand what has really happened and set another time for the actual delivery. For this it is very important that we have at hand the tracking number of the order as such.

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