To go and Alcatel-Lucent Enterprise have announced a strategic partnership that takes the form of these two points: on the one hand, Avaya expands the availability of its platform Avaya OneCloud CCaaS (Contact Center as a Service) to Alcatel-Lucent Enterprise’s worldwide customer base. On the other hand, digital network solutions from Alcatel-Lucent Enterprise will be available to Avaya’s worldwide customer base.
With this partnership, Alcatel-Lucent Enterprise will offer its customers Avaya OneCloud CCaaS, which provides advanced AI, identity and security capabilities, workforce engagement management (WEM,Workforce Engagement Management) and customer service. Avaya will offer Alcatel-Lucent Enterprise Digital Age Networking solutions to its customers. This solution allows you to cover the full spectrum of business connectivity technologies, both wired and wireless. In addition, it facilitates the advanced management of platform services in the cloud, taking advantage of the latest in IoT analysis, digital workflow, user devices, secure mobility or artificial intelligence for network automation.
“We are pleased to partner with Avaya to bring market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions”has commented Jack ChenCEO of Alcatel-Lucent Enterprise . “The extensibility and modularity of the Avaya OneCloudCCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya the deepest and most engaging experiences our customers need”Chen adds.
“We are very excited to partner with Alcatel-Lucent Enterprise to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while strengthening our portfolio with the addition of Alcatel-Lucent Enterprise network technologies”has said Jim ChiricoChairman and CEO of Avaya. “The partnership we are announcing today is highly complementary and we believe it represents a significant opportunity for Avaya and Alcatel-Lucent Enterprise customers to accelerate their migration to the cloud by deploying world-class cloud technologies from two global leaders in communications”.
Enterprise customers around the world will be able to achieve their digital transformation and migrate their communications to the cloud, offering differentiated customer experiences for their end users and better experiences at work for their employees.
“The addition of Alcatel-Lucent Enterprise to the Avaya OneCloud ecosystem reflects the growing strength of Avaya’s cloud offerings and the success of the company’s strategy to deliver a highly modular architecture for the Experience Economy”it says Zeus Kerravala, founder and principal analyst at ZK. Research. Alcatel-Lucent Enterprise benefits by gaining access to Avaya’s growing ecosystem of ExperienceBuilders and a growing enterprise customer base that need support at all levels of cloud migration strategies, while Avaya solutions are strengthened by the addition of the portfolio of Alcatel-Lucent Enterprise’s Digital Age Networking, which includes its industry-leading IoT connectivity solution. This combination of Alcatel-Lucent Enterprise’s end-to-end IoT management, plus its broader Digital Age Networking portfolio, along with the OneCloudExperiencePlatform, will provide our customers with an unmatched ability to build the future of work, connect all elements of your business, serve every customer, and compete in the Experience Economy”