As usual at this time of the month, the software giant Microsoft sends out its package of patches and updates for the versions of Windows that are still supported. This is something that is also extensible to other important products from the same firm. However, these arrivals are not always as beneficial as we might initially think.
We already told you that, for example, Windows 10 received the KB5027215 patch and Windows 11 the KB5027231. A priori these updates are sent to the compatible equipment to solve recently discovered security issues. What many do not expect is that the patches that have just been taken out of the oven and that we install on our equipment with complete confidence, can cause new problems. This is something that Microsoft has been dealing with for years and has not finished solving.
This is precisely the case that concerns us at the moment with a series of failures that are being detected in the latest update sent to the Patch Tuesday for Windows 11. Initially, Microsoft has not yet documented this failure in its problems section, which many users are making known. Specifically, we are referring to an error that seems to cause access problems in Google’s Chrome web browser.
This is something that happens to those users who have the Malwarebytes signature security solution installed on their computers. Specifically, those affected are communicating to the software giant in different ways that the new June update for Windows 11, KB5027231, prevents Chrome from appearing on the screen after running it. The curious thing about the issue is that it does appear in the Task Manager, but it cannot be used. As you can imagine, it does not appear in a conventional way, so we will not have Internet access.
How to fix the problem with Chrome in Windows 11
Apparently this is a bug that at the moment does not affect users who are still on Windows 10, as some have reported. Therefore, if you have installed the mentioned antivirus from Malwarebytes and you work on Windows 11, you may not have access to Chrome. The security firm itself reports that they are currently working on the problem, and they also provide us with a temporary solution.
On the one hand, they recommend us to set the Google browser as the default in Windows, since it seems that this fixes the bug. In parallel, another of the proposed solutions is disable protection for chrome in that company’s own antivirus. It is also possible, as is usual in these cases, that we uninstall the latest update to add to Windows 11 until the bug is resolved definitively.
Also, other users have found that disabling the exploit protection feature also works in this case to resolve the bug. From here we can only wait. Either the antivirus developer or Microsoft will fix the problem permanently and send it to us.
