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Contact Center Hub, new NFON solution for SMEs

The European cloud business communications provider has launched Contact Center Huba new advanced enterprise contact center solution for small and medium-sized businesses (SMEs) based on technology from NFON’s strategic partner, Daktela. NFON Contact Center Hub connects all common communication channels in one place, allowing users to always see current customer history and seamlessly deliver enhanced service.

«Customer experience and satisfaction can only be improved by those who know their audience well“, says Stefan Walcz, Vice President of Products at NFON AG. «With NFON Contact Center Hub, we offer SMEs a state-of-the-art omnichannel solution and help take the customer relationship to a new level.” NFON Contact Center Hub It offers segment-specific professional contact center features, is rapidly scalable, and is backed by expert customer support in the local language of each market.

The main features of NFON Contact Center Hub include excellent customer service thanks to the intelligent inbound system, outbound dialing campaigns and a complete communication history; In addition, reporting and activity tracking features can be customized.

Stefan Walcz Explain: “A true omnichannel experience is essential: we combine common communication channels like phone, email, web chat, SMS, video, WhatsApp, and teams into one cloud tool. With Contact Center Hub, users can manage all of their customer interactions on a single, integrated platform. And one aspect of utmost importance: Contact Center Hub is a pioneering and easy-to-use solution that offers an unbeatable customer experience.”

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Thanks to the open REST API it can be integrated with other known systems, with the ticketing for tracking internal tasks and with chatbots and voicebots live, enabling companies to run effective CRM and streamline their business development.

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