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Dawa, a new Spanish startup for the management of ecommerce returns

The startup, Dawa, has just announced its launch in Spain to revolutionize the post purchase experience in fashion and technology. The tool aims to help retailers save the sale in the event that the customer needs a return. Offers an automated gateway to manage changes and returns, which allows multiple logistics solutions: from home collection to delivery points, through the most relevant transport companies in the country. In addition, the platform will be in charge of generating a digital wallet in which the user can have the refund money instantly to make a change at the same time, thus ensuring that the e-commerce does not lose the sale.

On the other hand, the returned product will be reconditioned so that it is available again in record time, helping the trade to have better control of the stock, contributing to sustainability and extending the useful life of the products. To meet this objective, Dawa will have some of the most recognized partners in the sector: thinktextilefor fashion products, and ANOVOa leading company in technological after-sales services, for electronics.

An all-in-one for ecommerce

Until now, the sales process ended with delivery to the customer, so any change or return was likely to generate friction in e-commerce. With Dawa, online stores can address the entire post-purchase process in an integrated manner thanks to its 4R system: Return and Refund, so that the customer is satisfied, and Recondition and Recommerce, so that the returned product can be on sale in the shortest possible time and with the maximum guarantees. In addition, it has a specialized team that will customize the platform as much as possible, thus responding to the specific needs of each brand.

In this way, Dawa focuses on helping to unify the complete process of returns to optimize the internal processes of brands in their online sales. So improve customer experience throughout the purchase journey, increasing the margins of each product and the profitability of each e-commerce.

A great round, for a great project. Dawa has been created by the hand of three great entrepreneurs: Javier Dolcet, Alberto Miralles and Javi Pérez-Griffo, all three with a great track record in the digital sector. The co-founders have recently raised a funding round of €1.2M to get the solution up and running.

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Javier Dolcet, former director of Mercado Libre Operations in Mexico and with more than a decade of experience working for different companies in the sector such as Privalia, has the experience of managing the return of more than a million products per month and has decided share this know-how, both technological and operational, in this new solution. Alberto Miralles has extensive experience in the digital sector as former CEO of Mequedouno and Co-founder of Muno. For his part, Javi Pérez-Griffo founded the startup Tapp, has been Global Director of R&D Engineering at Ingram Micro and currently works as a consultant for different companies.

It is an investment led by the Breega and 4Founders Capital Venture Capital Funds, among others, and which also has the support of renowned names in the sector such as Víctor del Pozo, COO of Veepee Group, and David Geisen, Country Manager of Mercado Libre México, both participating as Business Angels.

We dream big and we want to manage more than one million returns per month. We promote the circularity of returned products and, thanks to Dawa, large e-commerce and marketplaces will be able to better manage refund processes”, affirmed Javier Dolcet, CEO of Dawa.

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