Very possibly you are one of the thousands of people who have bought in PcComponents on some occasion, and the truth is that between so much product sold it is usually normal for something to break at some point, preferably within the warranty period of this. It is a good way to ensure that you can continue to enjoy your purchase without added costs for a few more years. But if it is the first time that something breaks or you are simply curious about how to do the warranty procedure in PcComponentes, we will explain how to do it, bluntly and easily.
Since January 1, 2022, a new regulation has entered into Europe that regulates everything related to product warranties. From now on, everything we acquire has a three-year warranty, thus extending 1 year of what they previously offered us, likewise manufacturers must offer spare parts for their products within the first 10 years. It should be noted that this is not retroactive: if you bought something on December 22, 2021 you will have two.
How to process the guarantee with PcComponentes
The warranty procedure or also known as RMA procedure (Return Merchandise Authorization) it has not always been an easy process. Fortunately, nowadays good businesses offer to be able to do this management with little bureaucracy and without being something painful for the customer. PcComponents It is one of these stores that in recent years has made a great effort to streamline and improve at this point, making it a very easy and intuitive process.
The first thing we will have to do is enter the web with our PcComponentes customer account; go to the section “Orders, returns and invoices” that we will find in the left menu of the web.
Once inside, the procedure is very simple:
- Find the product you want to RMA for on your list.
- Press the button “Return product”.
The window that appears at the beginning of “Process return“It will be the same if we want to make a refund for purchase withdrawal, or because we want manage RMA of the product. This form will offer us a series of very simple questions that we must answer depending on what we want to manage. If in any case our product is not under warranty by date or is not eligible for any of the processing options, it will not let us select that option.
Once the reason and how we want the management have been selected, we will only need to select the delivery or collection options of the product, if we want to make the shipment by our means or use the transport agency proposed by PcComponentes for the management, an option that is usually normal. Recommend to streamline procedures and possible shipping problems.
And that’s how simple it is to do the PcComponentes warranty Currently, once the small form with basic questions has been filled in, we will receive the confirmation in our email, as well as we can print the transport label if we have chosen the recommended collection option and stick it on the outside of the box where we keep the product for shipping.
Obviously, we always recommend before buying to read carefully the information offered by the store, whether in PcComponentes or another, to know in detail their management, existing costs and how to process or contact them if the case arises. Fortunately, as consumers today we are very protected, but we do not have to lower our guard and we must always buy from reputable sites and read the purchase conditions carefully, this will save us future problems.
