Does a green screen appear when watching a video on Windows? Fix it up

Despite the fact that the latest versions of the Microsoft operating system are stable and reliable, the truth is that none is free of possible errors that could negatively affect our user experience. One of these problems is the appearance of the dreaded green screen, so we are going to see what it means and how to solve it.

What does the green screen mean?

Surely we will have suffered in our flesh on some occasion from the dreaded blue screen of death. It is the most common error message that appears in the face of any adversity in the operating system. Well, we can also run into a green screen that also takes care of transmit an error that prevents our computer from running properly. This message is not arbitrary, which means that it always appears for some reason.

Usually this error is caused by a problem with the processing of our GPU. It usually happens whether we have an NVIDIA or AMD graphics card. But this is not the only reason, because the presence of outdated drivers or having an outdated flash player can also be the cause of this annoying problem that appears when we try to play a video, and it can appear in both Windows 10 and Windows 11.

As with other error messages, the appearance of the green screen of death can be quite frustrating. Surely, given the case, we do not know what to do to avoid it, something that we are going to start dealing with.

How to fix the error

Next, we are going to see different actions that we can carry out to put an end to the appearance of the green screen, which will allow us to play videos normally again.

Disable hardware acceleration

The first thing we must do is disable the hardware acceleration of our web browser. It is a simple process and can be done in a similar way in Chrome and Edge, as well as in Firefox, the most popular and used.

In Chrome and Edge

Whether we are Chrome or Edge users, the first step is to open the browser and click on the three-dot button that we find in the upper right. Then we select the “Settings”. On the new page we scroll to the bottom and click on “Advanced settings” that we find in the left column. This will display a list, so we will select the “System” option.

It only remains to deactivate the section of “Use hardware acceleration when available”, which we find on the right side of the screen. Once finished, we restart it so that the changes take effect and we write in the address bar Chrome://gpu/ or Edge://gpu/ depending on the browser we use, and press Enter to verify that it has been disabled correctly .

In Mozilla Firefox

In the event that we use the Mozilla browser, we must start it and open a new window and click on the three-line button in the upper right. This will bring up a menu where we will click on “Settings”. In the new window that appears, in the “General” tab, we must scroll to the bottom of the screen right in the “Performance” section.

Use hardware acceleration when available in Firefox

Once here, we must uncheck the box “Use hardware acceleration when available”. Finally, we restart the browser for the changes to take effect and check if this fixes the error.

Update graphics drivers

Another option that is recommended is to update the drivers of our graphics card. This is something that we can do from the Device Manager, which we access by pressing the keyboard shortcut “Windows + X”. Later we display the “Display adapters” option and select our graphics card. Then we click on it with the right mouse button and click on “Update driver”, allowing it to automatically search for the latest version available.

Update Intel graphics driver

We can also choose to update it manually, downloading the drivers from the NVIDIA page or from the AMD website, depending on our case. Later we update the device again, but in this case we choose the option “Browse my PC for drivers”. Then we select the downloaded drivers and let them update. Once finished, we check if this prevents the appearance of the dreaded green screen.

Uninstall unwanted apps

The presence of a high number of applications installed on our system that we end up not using can negatively affect the performance of the PC and even cause the dreaded green screen to appear. That is why it is convenient uninstall all those unwanted applications to see if this fixes the problem.

Uninstall Adobe Acrobat DC

To do this, we must access the Configuration section by pressing the keyboard shortcut “Windows + I”. Subsequently, we click on the “Applications” and “Applications and features” section. From here, we find the program we want to remove and click on it. Finally, we select “Uninstall” and wait for the process to finish.

Go back to a previous restore point

If until now, none of the possible solutions has ended with the appearance of the green screen while we play a video, we can opt for restore the system to a previous version where everything worked fine. By doing this we should not fear losing our saved files, as the system will give us the opportunity to choose whether to keep them or delete them during the restoration process.

Choose another restore point

To carry out this process, we must write system restore in the search box of the Start menu and click on the “Recovery” section. This will bring up a new window where we select “Open System Restore”. This will open the Control Panel, where we select the option to “Open restore Sistem”. This will open a new window where we click on “Choose another restore point”, which allows us to access the last available date where this error had not yet appeared. We select it and let it run.

Restore system select restore point

Once finished, the system should work correctly again, thus ending any subsequent error, so we should not see the dreaded green screen again.

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