What to do if my Shein order does not arrive or has been lost

Shein has become one of the largest clothing stores in the entire globe. And is that unlike other stores, the Asian import chain is present in most countries. This is the reason why there may be certain problems when receiving any order that we have placed through the platform. “Shein order does not arrive”, “Shein order in transit”, “Order held in customs” … This time we will see how to proceed in case the Shein’s order does not reach its destination or has been lost in the process.

Shein customer service: telephone, contact and support email

Check out Shein’s tracking information

So is. Before proceeding with the respective claim, we will have to know the exact point where Shein’s package has been detained. For this, we will have to review the shipment tracking information through the platform options; just click on the My orders section . Then, we will click on the order and question and finally on Tracking information.

To access Shein’s support we will have to click on the headphone icon next to the world ball.

Now the web will show us a complete visual map with the shipping history of the order in question. It should be noted that the information usually suffers a delay of approximately 3 to 5 days .

The order does not leave the Post Office or has been detained by customs

It may be the case that the package has reached the country of origin but has been detained at any of the arrival points, either at a specific Post Office or at customs (from the Correos package locator itself we can find out the detailed information of the package). In this case, the way to proceed is through contacting the Correos customer service directly , although for this we will have to get the code before follow-up.

To contact the Post Office, we can use the telephone service, which in this case is provided through the telephone number 915 197 197 , with opening hours to the public from Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m.

My Shein order has been lost or does not arrive

Like most platforms, Shein enables a maximum delivery time; once this period has passed, we can open a dispute to request a refund of the money or the shipment of another similar order. In this case, we will have to resort to Shein’s customer service, which we can access by clicking on the corresponding icon in the upper navigation bar.

Then, the web will allow us to choose between different forms of contact, which they can be a chat, a simple message or the different automation options of the platform . We can also claim the order through the My orders tab, by clicking on the corresponding section. Another form of contact is based on the email address that the store makes available to customers to process any claim: service@shein.com.

To get an answer as soon as possible, it is recommended to attach all kinds of information, such as the tracking code, the address of registration email or order number. It should be noted that the maximum term to process an order claim is 6 months from the date of purchase. Once this period has passed, we will not be able to submit any type of claim through the options on the web.

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