What to do if my Zara order does not arrive or has been lost [2021]

Zara is one of the most recognized clothing stores worldwide. The popular Spanish chain has hundreds of stores in dozens of countries across the globe. This is the reason why certain problems may arise when processing orders made through the website. “My order from Zara did not arrive”, “My order did not arrive. Zara’s complete order “,” What do I do if my Zara order does not arrive “ … On this occasion we will show you how to proceed in each case through the Zara website.

Like other companies, Zara usually ships in separate packages if the size of the package exceeds certain dimensions, so some shipping problems are often derived from the desynchronization of delivery times. In the event that Zara partitions our order, the company will indicate it in the purchase confirmation email.

First of all, take a look at Zara’s tracking information

Before contacting the company, the first thing we will have What to do is to obtain the tracking information to know the exact point where the package has stalled. To do this, we will have to log in to the Zara website with our username and usual password; once inside, click on My account and then on Orders or My orders and finally on the order that we have placed .

A chronological axis of the different shipping phases will be displayed on the screen that will be shown below: preparation, collection by the delivery service. transport … In case of having placed the order without registration, we will have to access the confirmation email sent to the email address that we have indicated . In this email we will be shown the tracking code to know the status of the package.

Contact Zara by phone to indicate the incident

The fastest and most effective way to solve any problem related to the delivery of a specific order is to contact Zara through the telephone service. The number in question is 900 814 900 , with business hours from Monday to Friday from 8:30 a.m. to 8:00 p.m. and Saturdays from 10:00 a.m. 16:00. As it is a free contact line, the cost of the call will be 0 euros. The service is carried out in Spanish, of course.

Use the chat to speak with an agent in real time

Another way to solve any incident with the shipment (incomplete order, the package does not arrive, garments confused, inaccurate sizes …) to contact the Zara chat. We can access the chat by clicking on the following link, specifically on the Access button within the Chat section .

Then , the web will enable a window with an automatic response system. In the event that said system is not capable of solving the incident, the conversation will escalate to a real agent . Of course, the opening hours are from Monday to Friday from 8:30 a.m. to 00:00 p.m. and on Saturdays from 10:00 a.m. to 10:00 p.m. The language, by the way, is Spanish if we access from the Zara Spain website.

Or use Zara’s social networks to solve the problem problem

The last route to which we can resort is based on the different social profiles that the company dispenses through Twitter and Facebook, from where it is provided attention to customer incidents, mainly in English .

The opening hours are Monday to Friday from 8:30 to 19:30 and Saturdays from 10:00 to 16:00 .

Other companies with shipping problems

• Aliexpress
• Amazon

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