The reason why you cannot see Instagram stories is not exact. That is, the problem may be due to a failure directly with the platform, saturation of the cache memory on your device, unstable connection, disabled settings, among others. Therefore, several solutions must be tried to find the cause of the problem. In this troubleshooting guide, we’ll help you fix Instagram Stories issues and problems.
Sometimes a reboot of the devices solves the failure, however, there are other solutions that you can take into account. Instagram is one of the most used social networks like WhatsApp and Facebook. Stories are short videos that disappear after 24 hours. It is another attraction that the platform has to connect and upload informative or entertainment content among your contacts. If you wonder why can’t I see Instagram stories? In this article, you will find some actions that solve this failure.
Fix Instagram stories common issues and problems
As mentioned above, there are several reasons why you cannot see Instagram stories. In view of this, in the following sections, you will find different methods that can help you with this problem. In this way, you will also see what was the reason why the stories were not available in the application.
Reboot the phone
When the Smartphone is saturated with the execution of several applications at the same time, some of them may present failures and not work properly. Therefore, it is advisable to close all programs and restart the device by pressing and holding the on/off button. A small menu will appear in which the option ” Restart ” must be selected. Then open Instagram and check if you can see the stories.
The cache memory is that memory that protects all the content observed and searched within the application. Sometimes this takes up too much space on the platform, this can be a reason why you cannot see the stories on Instagram. In view of that, please observe the following steps to clear the cache of this app:
- Open the “Settings” on your phone.
- Tap on “Applications”.
- Search for “Instagram”.
- Press “Storage space”.
- Select “Clear cache”. It will be automatically removed from your device.
Another way to clear the cache, but of the entire phone (and here it includes the cache that Instagram is occupying) is by doing the following: ” Settings>
Storage> Shared internal storage> Press the ” Cached data ” option > Press “OK” to clear the cached data. “
Note: Some steps may vary slightly depending on the model of your mobile phone and the version of its Operating System.
Close and sign in
Instagram may fail to have multiple sessions open simultaneously. Therefore, this is an option available in case you consider that the application has too many problems at the same time and, one of them, maybe the inability to observe the stories on the platform. To close and log in to Instagram you just have to do the following:
- Open the Instagram app and press the circle with your photo to enter your profile.
- Press the three horizontal-lines button located in the upper right corner of the screen.
- Press “Settings”.
- Choose “Exit”.
- Press “Exit” again. Once you log out, you just have to enter your username or email and password to access the platform again.
Restart Wi-Fi and mobile data
If when you try to view the stories on Instagram, they keep a black screen or do not load images and videos correctly, then the problem may be due to a failure in the Internet connection.
Therefore, it is advisable to restart the network connectivity devices, such as the modem and the router. In turn, it is also advisable to deactivate and reactivate mobile data or check the available balance to evaluate the megabytes of navigation.
Enable story settings
If you still can’t see the stories on Instagram, then there is a possibility that you have a disabled setting on the social network. To check and discard this option, you just have to follow the route that will be detailed below: Press the circle of your profile> Press on the three horizontal lines > Settings > ” Privacy “> ” History “> Check that all options are properly configured.
Install Instagram application again
If the above steps didn’t work for you, you can try uninstalling and reinstalling Instagram on your phone. To do this, look at the following path: ” Settings> Applications> Instagram> Uninstall “. Then, go to the Google Play Store and search for the application to reinstall it.
Check for faults
If you still cannot see the stories on the social network, there is a bug checker on the web that indicates whether platforms such as Instagram are down or have internal problems. If you want to verify that the problem comes from the application, click on this link and then click on “Instagram”. The page will indicate the report of failures in the network in the last 24 hours.
If you have carried out most of the steps that have been explained in the last sections, but have not obtained results, then you should report the problem directly to Instagram through their help services. To do this, you just have to follow this route: Press the access circle to your profile> Press the three horizontal lines > Settings > Help > Report a problem > Write and enter a screenshot or photo of the failure on Instagram.
Become a Tester
Testers are software testers who have access to the latest tests and updates for various applications or web programs. If the failure of not being able to see Instagram stories still persists, you can resort to this last action. To do this, access this link and press the button “Become a Tester”. Once you become a Beta Tester, you will have the ability to access the current and beta versions of Instagram.
Check if you’ve been blocked or banned
If you violate the rules of coexistence and publication on Instagram, the social network can ban you or block you for a certain time. You must make sure that you do not have any reports and that you have respected their use policies. In case you have not committed any infraction, but you still cannot see the stories on Instagram, then the problem is directly linked to the platform, therefore, you will have to wait for it to be solved.
You have several options to be able to see the Instagram stories and identify what was the fault in your device with respect to the social network. However, if the problem persists, take into account that the applications are usually updated periodically and, during these updates, the platform may have some failures. You just have to be patient and wait a reasonable time until the social network is restored.