Vic Son thought it would be enough to run the warranty to replace his Apple Watch. Only then, Apple initially refused to send him a new one for free, accusing Fedex of not having sent him the deficient model. Many appeals and an administrative hell later, Vic Son finally won his case.
If the unusual stories around the Apple Watch are fortunately not only about stalkers who spy on their ex-girlfriend, we would just as much like to avoid going through what Vic Son had to go through. This former salesman living in Boston had the unpleasant surprise of seeing his connected watch die just 4 months after buying it. Never mind, he told himself, just run the one-year warranty to get a new model.
Which he does, of course. Vic Son then receives his new Apple Watch and, in accordance with the warranty agreement, sends his defective device to Apple via FedEx within two weeks. That way he makes sure he doesn’t have to pay anything — or so he thought. Indeed, everything happens in the first months of this exchange. But last month, Vic Son received a bill for $328, which was the price of his new Apple Watch, which he wasn’t supposed to pay.
Apple accuses Fedex of not refunding this user
The user then contacts Apple, which explains to him that he never received the defective Apple Watch. The firm then advises him to approach FedEx to understand what happened and find the trace of the device. The thing turned out to be more complicated than expected, since the company itself had no idea. Vic Son is then advised to open a complaint for an investigation to be carried out. But again, the method will not pay off.
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A few days later, he received an email telling him that his complaint had been rejected since his contract indicated that he had “agreed not to file any claims resulting from transportation services provided by FedEx. » Then follows a new ping-pong of calls between Apple and FedEx, until he is contacted directly by the Cupertino company. This time it’s the right one. The brand recognizes its error by explaining that it should never have been redirected to FedEx.
The story ends well. Vic Son will get his refund and, as an apology, a pair of AirPods.
