First of all, we must bear in mind that Ozone is only responsible for the repair of manufacturing defects during the warranty period, which is two years. Therefore, they do not cover the damage caused by the user, whether due to wear, accidents, improper use and not to mention modifications not made by them on their products, including repairs in unauthorized centers. If the product to be returned for repair meets these conditions, you can process the RMA with Ozone for the return or exchange of the product.
How to process an RMA with Ozone?
In the event that the purchase of the product was made in a physical store, you will have to contact the seller who will need to provide you with a receipt or invoice. The document must indicate the date of purchase, the product, how much you paid for it and the name of the store. In addition, the store must send an email to Ozone confirming the purchase and sale of the product. A photograph with a mobile or use a scanner to digitize the receipt or invoice, since it contains all the necessary information that Ozone requires to process the RMA.
Please note that Ozone only works directly with a number of authorized sales outlets, which is where they supply their products directly. They will be the ones who will have to return the product and process the RMA with Ozone to give you a version without factory defects of the peripheral you have purchased.
And what happens if I bought online?
In the event that you have purchased the product through an online store, then you must have the receipt in the email account associated with your user account of the virtual establishment. Simply print the invoice and keep the product in its box, ensuring that it is in good condition for the trip to the Ozone facilities so that the after-sales service can review it in order to execute the replacement.
Nevertheless, you will have to use SEUR for the shipment of the package, so you will have to go to one of its logistics centers before 4 in the afternoon if you want it to be sent from one day to the next. The shipment will not cost you anything if you do it from any point of the peninsula, or the Balearic Islands, but unfortunately you will not be able to do it if you live in Ceuta, Melilla or the Canary Islands.
The product arrives broken
Once Ozone has made the repair, if the box of the product arrives in poor condition due to poor transport, what you have to do is not accept the product and send an email to the Ozone support email, the which is support@ozonegaming.com.
We hope that the information is useful to you and that you can easily process the RMA with Ozone to return products with factory defects of the brand and that they be delivered to you repaired and like new.
