IBM has extended the agreement that I had until now with AWSwith the objective of make it easier for your customers in certain vertical sectors to adopt generative AI systems and services. As part of the agreement, in addition to improving various systems, IBM Consulting will deepen and expand its expertise in generative AI on AWS, training 10,000 consultants in it by the end of 2024.
These will have access to a training program on the main use cases exclusively for members. The program will also explore best practices for customers to use AWS generative AI services.
The agreement will allow both organizations to offer joint services and solutions with generative AI capabilities specifically designed to facilitate critical and concrete use cases. To this end, the two entities will expand solutions aimed at easily integrating AI into AWS-based IT and business operations.
The first thing that AWS and IBM will do thanks to this new agreement is to offer the modernization of the sector and companies dedicated to Contact Center services with Amazon Connect. They will also launch various platform services on AWS and offer Supply Chain Ensemble on AWS to the supply chain.
Amazon Connect will feature generative AI from the work of IBM Consulting and AWS to generate summary and categorization functions using generative AI. For both voice and digital interactions. All are designed to allow transfers between a chatbot and a live agent, as well as to provide the agent with detailed summaries that speed up and reduce incident resolution times. They also improve quality management.
Regarding platform services on AWS, which arrived at the end of 2022, the agreement involves updating them with the addition of generative AI. This has the function of facilitating the management of the cloud value chain. Including IT operations, automation and platform engineering.
Additionally, new integrated generative AI capabilities provide tools to improve business serviceability and availability for applications hosted on AWS. To do this, they are responsible for solving problems intelligently, as well as the use of observability techniques. To this must be added an improvement in uptime and average repair time.
Finally, the Supply Chain Ensemble offering on AWS will incorporate a virtual assistant to accelerate and optimize the work of supply chain professionals. Among its objectives are inventory optimization, logistics streamlining and supply chain risk assessment. In addition, of course, to reducing costs.
On the other hand, IBM Consulting plans to integrate AWS generative AI services into the IBM Consulting Cloud Accelerator, which will accelerate the cloud transformation process. It will also be useful in reverse engineering, code generation and conversion tasks.
Manish Goyal, Semior Partner and Head of AI and Analytics at IBM Consultinghas highlighted that «Enterprise customers are looking for expert help to build a strategy and develop generative AI use cases that can drive business value and transformation, while mitigating risk. Paired with IBM’s AI heritage and deep experience transforming businesses on AWS, this suite of reengineered solutions with built-in generative AI capabilities can help our mutual customers scale generative AI applications quickly and responsibly across their businesses. election platform«.
As to Chris Niederman, General Manager of AWS Global Systems Integratorsremember that your clients «They are increasingly seeking the technical support and AI expertise they need to build and implement a generative AI strategy that drives business value across their entire cloud value chain. We are excited to work with IBM to include integrated generative AI capabilities that help our mutual clients scale their applications, and help IBM consultants deepen their expertise in best practices for client engagement with generative AI services. from AWS«.
