During the Christmas holidays we sometimes tend to give gifts that are not usually to the taste of the person who receives them, or simply do not work as they should. This suddenly makes us rush to make the change or return the product. However, many people do it on the least suitable days of all. What is the best date to return a Christmas gift?
Surely many of you have found yourself on dates after Christmas or kings in which you have found yourself spending hours in a shopping center due to the fact that you want to return a product or exchange it. The general feeling during those days? Bad service and a feeling of complete boredom for not being able to solve the problem. It is for this reason and from the experience of whoever writes this, we will give you some advice on when to return or ask for an exchange of your Christmas gifts.
When is the ideal date to return a Christmas gift?
We have to start from the fact that when the shopping centers open the next day after Christmas they have not carried out an action plan for returns. For not doing it, neither the dealer nor the manufacturer have done it. What is achieved with it? Wasting time and stressing the sellers, who are overwhelmed by the after-sales service and causes a huge drop in the quality of the service. So we recommend waiting before making the return, and yes, we know that impatience can often get us, but on those dates things get quite complicated.
Yes, we know that this may be a platitude to you, but by law you have 14 days to return a gift, so look for a day that is not crowded and that is not a rush hour. In this way they will serve you much better than if you go the day after Christmas or Kings. Do not forget that if there is a problem that affects a large number of devices then the manufacturer has to make a warranty plan to replace or repair them and that takes time.
In short, if you are going to return a gift because it doesn’t work right from the moment you take it out of the box, keep in mind that whoever sells it will most likely not have the technical knowledge to advise you on the problem and will have a Huge list of people with similar problems. They don’t make money by giving technical support, but by selling. So, when buying something in a store, make sure that they have a good after-sales service.
More than when, the important thing is to know where to buy
It is said that a cautious person is worth two, which is why, when buying a Christmas gift, or on any other date, you must be very familiar with the after-sales service of the establishment and the chain. We are not saying it to say and without intending to be offensive, whoever writes this has found cases of unprepared or inadequate people who have placed it there to slow down the process of returning or exchanging something that we have bought.
Since it is a right for the consumer, it is something that cannot be denied to us. However, we find stores that have lousy scores in service quality for this reason. An establishment that works well is not one that sells you the product with a smile, but the one that gives you good service when something has not worked well or they have made a mistake in the recommendation. That is why it is important not to swallow and shut up, but to spread the word when when it comes to returning a gift we are treated badly and do not respect our rights as consumers.
