The revolution of new technologies and their constant transformation make it more necessary than ever to promote the usability to facilitate the processes that accompany us on a day-to-day basis. Within this context, a key aspect marks our day to day: the evolution of the collection and payment management.
As indicated by the fintech Divilo, the cash It is less and less used by Spaniards as a payment method. And the card has taken the main position: According to the latest ‘National Survey on the use of cash’ published by the Bank of Spain, as of today, only 35.9% of the population prefers to pay in cash, compared to 54.1% prefer payment by card. Furthermore, according to the latest report from the consulting firm PwC, cashless payments will grow more than 80% in the world, with a view to 2025.
Within the framework of this evolution, from Divilo they are committed to facilitating the management of digital collections as a business growth tool for freelancers and companies, eliminating the high costs involved in the conventional dataphone and allowing to use the mobile as a POS. Consumers are getting used to managing payments digitally – whether for a sweater, a bus ticket or a home maintenance service – and not offering them this option within the shopping experience will reduce loyalty and interest in the service or product.
For this, usability is a fundamental element, understood from different aspects. The experts from Divilo, a fintech endorsed by the Bank of Spain, explain the 3 fundamental keys to take into account to guarantee correct usability for the company and for the user:
- Safety: data protection protocols are essential for users. According to various studies, fear of fraud is one of the main misgivings when paying digitally. Therefore, offering guarantees in this sense is an essential basic.
- The facility: through simple steps both for the entrepreneur or freelancer, and for the end customer. Simplification is a pillar of success in the digital finance industry.
- The immediacy: It is clear that today’s society demands speed. Having the transaction data, issuing invoices at the moment or authorizing the use to different employees are highly valued aspects. For this reason, from Divilo they are committed to financial management in real time.
“Usability is an aspect that sometimes seems unimportant, but facilitating processes for both companies and end customers ensures commercial success. Since the birth of Divilo, this has been our purpose, to create digital platforms that help improve processes, simplifying them, but providing them with security and reliability”, indicated Juan Gurucetafounder and CEO of Divilo.
