Tech

My Internet connection isn’t working: how to easily fix network problems

When our Internet connection does not work, the first thing we usually think is that the router is to blame, but the truth is that behind this type of problem there can be many different causes, and that in the end we cannot rule out any of them. If we want to solve this problem, we have to be clear about the steps we must take and where we must start, since this will allow us to face them in the most efficient way possible.

What I just told you is very easy to understand. Imagine your Internet connection does not work and you immediately start to check the configuration and cabling, and even resort to other troubleshooting methods at the operating system level, things that end up taking a lot of time and effortand that in the end you discover that everything was due to a problem that came directly from your Internet provider, and that therefore You couldn’t do anything to fix it. just wait.

In this article we are going to face the issue from that perspective, that is, we are going to explain what to do when an internet connection is not workingand how to deal with this problem The best way possible, without wasting time and without making efforts that in the end may end up being in vain. As always, if you have questions you can leave them in the comments.

My Internet connection is not working: first steps

The first thing you have to do is rule out that the cause is your Internet provider. This has an explanation, and that is that if this is the culprit directly, you will not be able to do anything except wait for it to resolve it. In this case, The easiest thing to do is to contact your provider directly. and check the status of the service.

This can lead you to two different situations. If the problem is caused by your provider, you already know that you will not be able to do anything, but if it does not originate from your provider, your next step should be to check if you have a connection on some devices. If this is the case, restart the devices where you do not have an Internet connection. If you do not have an Internet connection on any of your devices, we recommend following these steps:

  • Check that all the wiring that connects the router and the PC is well connected.
  • Also take a look at the Wi-Fi connection settings to see that everything is in order, and that you have connected to the correct standard.
  • If everything is fine, do a reset of the router and all the devices where you have connection problems. It is essential that you disconnect the router from the power for at least one minute.

Steps to follow if the above does not work

Things get quite complicated from here, although we still have an ace up our sleeve that it is more effective than it seems, and that it can help us solve network problems in a simple, fast and effortless way, the windows troubleshooter. This tool has been underrated for a long time, but I have used it myself several times in the last five years and I can confirm that it has worked on some occasions.

Using this tool is very easy, you just have to go to the system tray and right click on network, choose the option “Solve problems”, check “All Network Adapters” and click “Next”. This tool will search for potential problems and resolve them automatically. If it finds and solves a problem, it will tell us in a window that will appear at the end of the repair process.

If this doesn’t work either you can try clear dns cache following these steps:

  • Press the Windows key and type “cmd”.
  • Enter the “Command Prompt” result.
  • Type “ipconfig /flushdns” (without quotes) and hit enter.

In case nothing of what we have told you works, you can try update the firmware of your router and perform an antivirus scan. Some malware infections can affect our Internet connection and make it stop working properly.

Content provided by AVM FRITZ!

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