This Monday (16), Nubank’s mobile application is experiencing instability, with several bank account holders reporting difficulties in making and receiving payments via Pix, accessing the mobile application and viewing their current account balance.
According to website information downdetectorthe peak of complaints started after 10 am this Monday and still persists.
On Twitter, account holders complain about uncompensated Pix payments, unstable chat, inability to view current account balance and history.
there nubank where is my money? I’ll make a pix for me, there’s proof, BUT IT’S NOT IN THE ACCOUNT. they’ve been better ayyyyyyyyyyyyyyyy
— bruna (@brunxfrc) May 16, 2022
the account of @nubank of you is normal?
I just received two pix but it doesn’t show up in the balance!! 😡😡😡#nubank
— Dema Andrade (@dema_andrade) May 16, 2022
It’s not a one-off problem, I received a pix, it’s on the statement but it didn’t go into the balance, the chat doesn’t work either…
— Adriano Lunguinho (@DriLunguinho) May 16, 2022
And I who sent a value to Bruno, it’s appearing on his statement as received and on mine as sent, but the value DID NOT ENTER HIS ACCOUNT and NEITHER REFUNDED TO MINE.
And there, @nubank ?! Where did you go?
—Phane ✨ (@StphaneNog) May 16, 2022
This nubank app is sad to use
— -𝑩𝒓𝒆𝒏𝒅𝒂- (@Brendagomide) May 16, 2022
On Twitter, the bank said at 2:15 pm that it is “aware of the oscillation” and that “soon the situation will be normalized”.
We are aware of the wobble. Don’t worry, soon the situation will be normalized, we ask you to wait, okay?
— Nubank (@nubank) May 16, 2022
Later, at 4:25 pm, still responding to complaints from account holders, the institution’s official Twitter profile told users that the “correction has already been made” and that it will “soon be normalized”.
However, the number of problems reported by users in the last few hours has been growing on the website Downdetector.
THE TecMasters contacted Nubank’s advisors in the early afternoon. At 3:59 pm, the bank returned to us, stating that “operations have already been normalized”, contradicting the information obtained on Nubank’s official Twitter profile.
Updated at 2:15 pm with a tweet from Nubank
Updated at 4:30 pm with Nubank’s tweet about the supposed fix of the problem
Updated at 5:23 pm with seat placement