Service Nowwithin the framework of your event Knowledge 22, has presented its novelties in solutions to help companies advance in their digital transformation. Developed based on the Now platform, they are designed to facilitate the management of IT services in the cloud, and are Service Operations Workspace, App Engine Management Center and Public Sector Digital Services. All three are available to both companies and public sector entities, and are intended to help digitize complex processes and speed up productivity.
The first of them, Service Operations Workspace, gives operations and information teams a single point for work management and collaboration options, and has shared visibility across topics. It includes a unified user experience for agents and operations teams, so they can work on the same problem simultaneously to solve problems sooner. This helps reduce the time that systems and services are down, improves customer satisfaction, and improves productivity.
App Engine Management Center, or AEMC, enables businesses and IT teams to innovate together, through the governance of low-code app development. It is a low-code solution that allows app development with AppEngine to scale and safeguard in an organization. Platform administrators can set containments, enforce standards, and check compliance from a single point.
In addition, the App Engine Management Center helps centrally manage all aspects of low-code app development, from app input to collaboration requests to channel monitoring and deployment tasks. ServiceNow has also published a new website for its Citizen Development Center of Excellence, in order to make it easier for clients and potential clients to locate the content they need to launch a citizen development program with App Engine.
Public Sector Digital Services offers digital-based governments the ability to deploy consumer experiences, from request to solution. In many cases, applying for standard government services involves visiting a physical office, filling out forms, and submitting documentation.
In addition, they have very poor visibility of how the process is going and the status of their requests. In governments, processing and resolving these requests can be time-consuming, requiring staff to navigate various legacy systems, as well as manual processes. This service provides out-of-the-box public sector data models and data flows to help governments accelerate innovation, deliver better experiences and resolve requests faster. And citizens gain comfort, transparency and responsiveness.
App Engine Management Center and Public Sector Digital Services are available now in the ServiceNow store for select current company customers, while Service Operations Workspace, with ITOM, will arrive in the ServiceNow store in June.
Photo: Donny Gonzo
