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Seven challenges that will put CIOS to the test in 2022

The development of adequate telework policies and the implementation of technologies that ensure the continuity of business processes were two of the strategic priorities that CIOs had to respond to last year.

In 2022, on the other hand, with a pandemic that despite Ómicron has entered a certain stabilization phase (as far as ICT is concerned), the top technological managers of companies find themselves in a situation of having to respond to a growing number of challenges that perhaps had been parked in recent years and ranging from increasing its commitment to cybersecurity to environmental sustainability.

Here are seven strategic areas in which the CIO’s work will unfold over the next 12 months. Do not miss it!

Sell ​​technology as a generator of value

For many years, the role of CIOs has been to align company technology with the rest of the company. This in many cases is no longer the case. The growing importance of the IT element in most organizations has caused technology to be precisely one of the great drivers of business results.

In 2022, the CIO therefore has to continue to progress on that journey that takes him from a technical role to a business leader, whose role is to drive digital transformation processes that generate value for the company, while beginning to explore new possibilities. to generate income in projects based on AI, virtual reality … etc.

Data security and governance

If we have learned anything in 2021, it is that cyber threats are increasingly sophisticated and have enormous potential to create serious problems for any company.

The potential financial and reputational damage they represent implies that by 2022 companies should take the development of good security practices seriously and increase the hiring of personnel both in this area, as well as in the governance of growing data. exponentially.

Take the customer experience to a new level

The year that has just ended has shown to what extent CIOs have aligned themselves with the needs of their clients, whether internal (for example, developing ambitious teleworking policies and labor flexibility), or external (such as reinforcing the commitment to the company for e-commerce).

In 2022, one of the biggest challenges for CIOs is taking that customer experience to a new level… where data matters even more. As both large companies and startups have the necessary tools to be able to offer increasingly personalized experiences, it is to be expected that they will adjust to the needs of a client whom they know more and more.

Retain the best talent

With a growing demand for IT professionals, attracting and, above all, retaining talented professionals is one of the great challenges that we already saw in 2021, but which will be even more accentuated in 2022.

To attract and retain IT staff, CIOs will need to think hard about the opportunities they offer. Instead of being a place to go, work in the IT department is going to become an activity that is carried out in a collaborative way and in which, more and more, teleworking and work flexibility will prevail. Few departments of the company are going to assume this change in the ways of working more naturally.

Automation yes … but with caution

Tools for process automation, RPAs, low-code application development … more and more platforms and solutions offer companies to facilitate and simplify their efforts when developing software.

And although it is true that all these solutions are capable of lightening the workload that IT departments face on a daily basis, it is also true that it is necessary that in this process automation it is necessary to take into account how new applications guarantee that meet strict safety and reliability standards.

Increased automation will mean that IT professionals spend more time supervising than developing, so the CIO must ensure that they are prepared for a change in responsibilities within the department.

Quantum computing, metaverse … and cloud

There are two new technological terms that have been repeated the most in the last year: quantum computing and metaverse. Although neither of the two will imply a different way of doing things in the short and even medium term, it does not hurt that CIOs begin to study how these two trends can impact their business or if it makes sense to start to be interested in two areas of the future that certainly have a lot of potential.

From quantum, CIOs should take note of its ability to solve complex problems or facilitate decision-making in industries such as finance, chemistry, the development of new materials, or biomedical. Of the metaverse, its most immediate application in the field of companies goes through the development of digital twins that allow companies to analyze, for example, how their supply chain is working.

With everything and with our feet on the Earth, cloud computing will continue to be the great technological driver in the organization in 2022, especially in its hybrid and multicloud mode. In this sense, consultancies such as Gartner estimate that the majority of companies (85%) will continue to base their technology strategy on the cloud-first principle over the next five years.

The commitment to sustainability

The growing concern about climate change is leading more and more companies to publicly show their concern for being more sustainable, as well as their environmental commitment.

For many consumers however, these strategies have more of marketing than a genuine commitment to the health of the planet; especially in a sector like technology that has a poor record on sustainability. Today, the IT sector is responsible for about 3% of global carbon emissions. The most significant contributions of greenhouse gases in this sector are data centers (45%), followed by communications networks (24%). With more than three-quarters (79%) of consumers willing to change their purchasing preferences based on social responsibility, inclusivity, or environmental impact, CIOs must work to make sustainable IT at the core of their business activities. your company.

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