Steam, Airbnb, La Fnac, Le Figaro: many sites down

An incident prevents certain websites from being correctly reached. Several large French and foreign sites are unavailable on July 22.

If you are facing great difficulties in accessing certain websites, this Thursday, July 22, no need to rush to your box to turn it off and on again: the problem does not come from your equipment, or even from your network. Internet service provider. Indeed, an incident is underway at one of the largest CDN (Content Delivery Network) providers, which affects many sites that rely on it.

Leading sites affected

On the Down Detector site, which is used to report any disruptions to access to sites or services, we can see a very marked increase in the number of notifications sent by Internet users for several large platforms in recent hours. Also on social networks, the reports multiply to report the unavailability of a particular site.

Among the main sites and services affected, we can mention Canal +, Fnac, BNP Paribas, MyCanal, Airbnb, Call of Duty video games, Warframe, Apex, as well as the platforms of EA, Steam and the PlayStation Network. On the press side, Le Figaro, Le Parisien, Liberation, France Info are concerned. Air France is also reported.

On July 22, many sites were down at 6 p.m. // Source: Down Detector screenshot

A reported concern with Akamai

Turns out, Akamai is where the problem lies. Akamai is an American company that provides cloud computing services, including CDN. A CDN is a service that helps distribute content over the net. Strictly speaking, it does not host it – it is not a web host – but it caches content, in order to improve site performance, by using servers as close as possible to Internet users.

On the dashboard page showing the health of its services, Akamai posted a note at 6:09 p.m. PST on July 22 to explain being ” aware of an emerging issue with the Edge DNS service Which is a service provided by Akamai. The product is presented as ” highly available reliable DNS “And ensure” permanent DNS availability and high performance “

Akamai dashboard, July 22 evening.

We are actively investigating this issue. If you have any questions or are impacted by this issue, please contact Akamai Technical Support. In the interests of time, we are providing you with the most recent information available, which is subject to changes, corrections and updates. », Adds the company.

(news under development)

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