The digitization It is a phenomenon that is increasingly present in the SMEs. But the current reality that they face tells us that not all of them can be digitized and that not all of them need it. Although, it has become an obligatory step for those that have more than 10 workers who, in addition, collaborate in remote or hybrid.
With the aim of improving its services and enhancing the experience, both as a client and as an employee, as well as its efficiency, there are already more than 60,000 SMEs that have joined in digitizing their business, requesting the Digital Kit, according to data from Red .it is. A figure that is expected to reach 80,000.
This is an important step for our country, since small and medium-sized companies make up 98.99% of our business fabric. And it is that, although it is true that in Spain 62% of SMEs have at least a basic level of digital intensity, there are few companies that take advantage of more disruptive technologies such as Artificial Intelligence (AI), big data or cloud servicesaccording to reports from the Ministry of Economic Affairs and Digital Transformation.
The growing need for cloud collaboration tools
A recent Frost & Sullivan study shows that the future of work already lives in the cloud. In this way, 54% of companies globally already use videoconferencing systems, as well as other tools that facilitate remote work such as business IP telephony in the cloud (39%) or communication platforms as a service (CPaas) with 35%. Some of the reasons for doing so are its security, reliability and innovative functionalities.
Why SMEs should join:
Secure and reliable communications. Small and medium-sized companies need tools that guarantee security, reliability and the necessary coverage to boost their business. When it comes to agents working from anywhere, we need an enterprise single sign-on system as well as flexible roles and permissions for administrators. This ensures that critical organizational communications are secure and available when needed.
Consistent integrations. In our daily work we rely on different tools: desktop applications, workflow automation and customer relationship management from providers such as Google, Salesforce or Microsoft. Therefore, a solution is needed that can integrate these applications with the company’s communications, without the need to change applications and that is simple, intuitive and fast.
Optimize worker times. To be able to work efficiently from anywhere, it is key not to waste time having to change the screen every time we want to carry out a task. For this reason, it is important to have a tool that allows us to chat, make and receive calls, plan and join meetings or share files from a single interface.
Avaya, through its cloud office solution, allows organizations, regardless of their size, to join the digital transformation in a simple way, acting as a provider that has the capacity to support public and private cloud implementations, as well as hybrid environments, including subscription plans that allow flexibility and scalability.