If you are a customer of Movistarboth on your private line and your business line, you may have noticed certain deficiencies in the service since this morning. And it seems that the company has been experiencing a breakdown since approximately 11:00 this morning, still pending announcing its resolution.
Specifically, from Movistar Spain They have shared some messages in which they assure that their technicians are working to analyze, solve the problem and “restore the service as soon as possible”, calling the problem a “generalized incident”.
As the company later clarified, the fault has occurred in Movistar’s 4G network. However, it is curious that the roaming data network seems to work without problems, being the voice calls the ones that are experiencing problems in which, according to users, the receiver’s voice is not heard when receiving or making a call from the mobile.
i ️ An incident has been detected that affects mobile voice calls from corporate lines in Volte terminals.
The technical team is working to resolve it as soon as possible.
We will keep you updated with any news.
Sorry for bothering you.
— Telefonica SMEs (@TE_pymes) February 9, 2022
Similarly, the rest of the services of the company such as television (including its online service), calls to landlines or fiber optics, as well continue to operate completely normal nowadays.
Thus, although Telefónica points out that the breakdown only affects part of Movistar’s corporate lines, ensuring that mobile phones with a residential or personal contract should not be suffering from any problem, they are already some users who have started posting some complaints through social networks.
Meanwhile, third-party services such as Downdetector, the website dedicated to collecting incident messages with services, shows that lhe main sources of the problem reside in the country’s large cities, with very marked focuses in Madrid, Valencia or Barcelona. Even so, as the hours continue to pass, users from other locations are also beginning to report some alerts about the fault.
as we said at the moment the company is still working on a solution, asking for calm for the affected users. As soon as we know the resolution, we will update this same news.