The 6 hidden reasons that can affect IT operations

A study by Dimensional Research shows that 74% of network professionals agree that changes to network operations can cause disruptions or even outages, and have the ability to impact business growth. Additionally, according to a 2021 study, 44% of organizations say downtime can cost between 1 and 5 million dollars per hour on average. Downtime also affects the overall performance of the entire infrastructure, as devices cannot be used to their full potential.

Therefore, efficient management of IT operations, in addition to helping to provide excellent services to customers, has a greater effect in accelerating the growth of a company and improving its reputation.

Operational bottlenecks can easily strangle the success of a business, as technological advances and the complexity of addressing IT operations have widened the gap between companies trying to make ends meet and those achieving high performance. your IT endpoints. In Spain, the role of IT is constantly growing, since according to the latest monthly barometer TIC Monitor, prepared by VASS and the Center for Economic Prediction (CEPREDE), the turnover of ICT companies in Spain registered a growth of 20.5% in January of 2022 and continues to grow.

To avoid problems in operations, every management team needs to be aware of every aspect of their infrastructure so they can create a plan for high efficiency while using less resources. These are the hidden reasons behind stagnant IT operations performance.

network instability

Growth is the primary goal of any business and can require constant expansion and updating of an organization’s network infrastructure. The inability of a network to cope with the increased demand and scalability needs can paralyze the progress of any organization.

An organization’s infrastructure capabilities must keep up with the rate of growth to reduce expenses, keep churn at bay, and deliver better services. That’s why you need to make sure your network is scalable and your management tool is equipped enough to address fluctuating performance patterns comprehensively.

Delay in resolving network errors

Network errors affect administrators on a daily basis and are considered a top issue, as even a few minutes’ delay in resolving a network problem can put the network down. Such failures can easily turn into business losses, increase the customer churn rate, and damage an organization’s reputation.

The fault management strategy should include a process for sharing granular data, including the severity level of the network problem, with the appropriate technical team immediately so they can identify the source of the problem and fix it. Accurately identifying the cause of a fault also helps technicians to treat it correctly and avoid rushed fixes.

Rudimentary tasks are not automated

Carrying out every IT operation manually is cumbersome, and something can easily go wrong without you knowing, since humans are fallible. This can be detrimental to the performance of your infrastructure or even cause outages. In addition, the growing number of devices in IT infrastructures and the increasing technological complexity have put these operations in a delicate position.

Given this scenario, the automation of monotonous IT operations, such as rebooting a server to correct an error or update configuration changes, has become a basic necessity on the path to a failure-free infrastructure. According to an IDC analysis, 60% of companies believe that it is possible or very possible that they use low-code platforms to automate workflows.

It is necessary to automate all possible IT operations in the infrastructure and to be attentive to any interruption in the automated task simultaneously, to achieve a healthy balance between automation and manual work.

lose long-term vision

Downtime can be very expensive for companies. A report of Gartner revealed that each minute of computer downtime costs businesses an average of $5,600 per minute.

Furthermore, it also affects the overall performance of the entire infrastructure, as devices cannot be used to their full potential. Without long-term analysis, it is difficult for an administrator to identify the underlying issues behind a device malfunction.

Regular analysis should be part of the IT operations management strategy so that company technicians can gather details about device performance trends and take proactive steps to prevent an accumulation of faults. The reports can also help them improve efficiency when planning storage for the next few days.

Lack of compliance and access control

Security breaches have become a very common threat to all organizations, regardless of size, and are largely destructive. Multiple technicians, administrators, and users may be involved in managing IT operations, but not all may have full access to all data, as this could increase security risks. Violating compliance standards or not keeping up with the latest security standards can also make your organization’s IT operations vulnerable to intrusions.

Customizing the access level for each user as needed can go a long way in keeping your organization’s infrastructure intact from security threats. These days also it is vital to generate reports regularly and alert the administrator concerned instantly in the event of any rule or policy violation.

Lack of an integrated console

Having multiple tools to monitor and manage the IT operations of different infrastructure components (networks, servers, bandwidth, network configurations, compliance, IP addresses, firewalls, and applications) can be quite tedious and perplexing.

The disjointed software can cost your technicians time and effort, as they will have to constantly switch tabs to get detailed information. On top of it all, getting complete visibility into your entire infrastructure is overkill, so finding an instant cure for an operational error is next to impossible, since data correlation and root cause location of the error can be difficult.

Also keep in mind that choosing a feature-rich tool that suits one’s requirements not only takes half the load off your shoulders, but also helps protect your infrastructure from operational failures. With this information on why IT operations are slow and how to solve them efficiently, reconfigure your strategy and keep your infrastructure trouble-free for optimal productivity.

Signed: Gladius Joseph, Product Consultant at ManageEngine

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