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The new ServiceNow integrates more RPA power and hyper-automation of processes

“San Diego”. This is the name of the new version of the platform with which ServiceNow helps companies automate their processes and improve the integration of the different information silos.

The new version replaces “Roma” and focuses on improving the agent experience, that is, the professional who provides the necessary service to solve user problems. As he has explained Ernest Calvetvice president of the Mediterranean area for the company, the new version of the platform offers in this sense a more modern visual design (Next Experience) and incorporates two of the innovations most demanded by companies: new automatic process automation capabilities (RPA ) and a firm commitment to the process hyperautomation (Automation Engine)

In this sense, ServiceNow now allows you to automate and connect any environment to the platform, whether they are modern systems that have their own APIs, whether they are tools legacy thanks precisely to these new RPA capabilities. In addition, the number of predefined integrations and the use of AI is growing. Another of the most outstanding novelties is the continuous commitment to the verticalization of ServiceNow, increasing capabilities for sectors such as finance or technology and telecommunications.

Next Experience

New to the San Diego release is the introduction of Next Experience, a new user interface that streamlines the experience for the more than 70 million users a year who use the ServiceNow platform daily. This advanced interface greatly simplifies task management processes, giving access to all the information and applications that users need through a single panel. Next Experience offers intuitive and streamlined navigation by bringing all the applications together in a single dashboard.

Automation Engine

As part of the San Diego release, ServiceNow is able to enhance the hyperautomation capabilities of its technologies with the introduction of the Automation Engine. It is a complete automation solution that combines Integration Hub with all the new RPA capabilities, which increases response speed by three times.

Together with App Engine, ServiceNow’s native low-code application development product, Automation Engine brings easily accessible preconfigured solutions with no learning curve for ServiceNow developers, enabling employees to automate manual, repetitive actions and connect to any system, modern or ancient.

Automation Engine also features the new RPA Hubwhich provides a centralized command and control center to monitor, manage and deploy digital robots, so that organizations can automate any repetitive manual tasks, streamline business processes and help increase employee productivity while reducing costs. human errors.

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