It is more than likely that all of you are already familiar with the e-commerce giant, Amazon. Surely on some occasion you have bought a product from its huge catalog with all kinds of categories. In addition, it is true that buying is extremely simple, but sometimes contacting them is not so easy.
We must bear in mind that this is an online store that is used worldwide almost constantly and daily. Therefore, keep a contact system via effective telephone is quite complicated. It is true that in the past we did have the possibility of picking up the phone, dialing a corresponding help number, and contacting the internet store. However, this is a trend that, for whatever reason, has gradually disappeared.
In fact, we could consider that at this moment contacting ourselves by telephone with Amazon is an impossible task. Many users with problems of the most diverse nature related to this platform despair of not being able to call a specific phone number. This is something that usually happens with other companies that make available a telephone number of Customer service. However, this is not the case, although we do have other ways to contact Amazon.
Therefore, in the event that we have had some type of problem related to the orders that we have made in this internet store, let’s see how to contact them. As we told you, at this point we no longer have the possibility of making a phone call as is the case with many other companies to receive assistance. However, we have other ways which will possibly be of great help to us, as we will see below.
How to contact Amazon if we have a problem
It is important to know that, despite not having this direct telephone route to contact Amazon, there are other highly effective ways. The first thing we must take into account is that there is an Amazon website specially dedicated to showing us the different categories about which we may have problems.
Once we access this website that we are talking about, we will be able to choose the category about which we want to contact Amazon because we have a problem. The most common in these cases is that we want information about an order. This is something that extends to both shipments and returns that we want to carry out through the electronic commerce giant.
For this precisely we find the category called My delivery, order or return. By clicking on it we find the last orders we have made through the platform and choose the product about which we have the query. After clicking on it, we find a series of possible reasons about which we want to make the query.
Obviously the most common ones are shown here. From there and to contact Amazon directly we only have to click on the button i need more help.
It will be then when we have the opportunity to select one of the 3 available ways to contact the online store. Specifically we can leave our phone number for them to call us, chat directly or Write an e-mail electronic.
