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This is how Wallapop unprotects its sellers

If we think about selling anything we have at home that is in an acceptable state, the first platform that comes to mind is Wallapop, the platform for selling and buying second-hand items with which we can get money extra of all those that we no longer use. However, if we take into account the return policy of this company, we can also lose money.

Wallapop offers us different ways to buy and sell any product. So that we are not limited to our environment, this platform implemented a shipping method, a method that is responsible for managing purchases and payments safely so that users do not have to simply trust the reputation of a seller or their supposed good intentions. However, its operation leaves a lot to be desired, especially when it comes to an item that we sell and that they want to return.

Wallapop and the problems with returns

What made Wallapop an excellent platform to sell second-hand products is the possibility of being able to meet in person and see the product before buying it to verify first-hand that we are buying to confirm or rule out any doubts we may have. However, if we sell a product that is not in high demand or if we live in a town where the number of potential buyers is very small, we have no choice but to choose to offer the possibility of shipping the product.

The problem with sending a product in Wallapop is how it manages returns. The theory, as the shipping service sells this platform, is that, when buying a product, if when we receive it, it does not match its description, we must open a dispute and we can request a refund, a refund that is made automatically when the seller has received the package back, that is, when the courier company informs Wallapop that has delivered the productnot when the seller checks if the item you sent has actually been returned to you.

Wallapop shipments

If the product that has been returned to us does not correspond to the article that we had sold, we have no way of being able to claim directly from the application, since, when the dispute between buyer and seller is closed, the chat is no longer operational, a chat to which, by the way, Wallapop has access in case, in case At some point, you have to help reach an agreement that is satisfactory to both the buyer and the seller.

From its website, we can contact the platform to report the problem, however, it is a long process that involves contacting the buyer again and, in most cases, always benefits the buyer that you have returned the product. Whenever possible, if we do not find an outlet for the products we sell through Wallapop, we must look at the buyer’s evaluation and if they have previously used shipments through Wallapop.

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