The methodology in the works are evolving at a dizzying pace and with it the sectors are being transformed. Consequently, new professional profiles emerge that either appear to stay, or some other, transforms thus adapting to the new times. The latter is precisely what has emerged in recent years in the travel sector, and specifically in the figure of the travel manager. Whether in the personal or professional area, more and more users themselves are becoming their own agencies or rather, their own travel managers, which is happening thanks to platforms like BizAway, which offer greater autonomy to workers.
In the corporate travel worldand especially in recent years, the figure of the travel manager has become transversal in all departments, turning employees into their own travel managers.
In this process of change, figures such as Customer Service and Customer Success have become essential. Their task is fundamental when it comes to guaranteeing the success of the itinerary and also facilitating the process for the workers, as mentioned by those responsible for Customer Service, Alice Brancaleoni, and Customer Success, Elena Tolomio, from BizAway: “We are aware of the stress that managing a business trip yourself can generate, but our job is to accompany the traveler throughout that experience. Our role does not end at the moment the reservation is made, but we are still there in case any unforeseen event arises during and after the trip. In this way we ensure the success of the corporate trip”.
To understand how this transformation allows you to obtain more benefits, BizAway’s Customer Service and Customer Success area experts explain the importance of equipping employees with tools with which to become your own travel manager:
- Greater autonomy and empowerment: With the possibility of offering travel management to the workers themselves, they are the ones who will determine their detailed plan and their own time management. As a consequence, there is inevitably a sense of empowerment that is reflected in the results.
- Budget control: When you manage your trip yourself, you inevitably become more aware of the costs incurred for each step you take. In this way, we ensure that a single person can centralize said information.
- The perfect timing: The backbone of any business trip is always the meetings that are established in the calendar, for this reason when the traveler reserves their tickets and accommodation, they can ensure that they get the most out of the trip without skimping on transport or distance.
- A single platform: Today’s technological solutions allow users to have all the necessary elements to book in a single space, which undoubtedly saves time and money, as is the case with BizAway. Therefore, in an intuitive and accessible way, the worker can obtain a customized itinerary in a matter of minutes and with the confidence of a team of experts behind them who offer support before, during and after the trip.
