What to do if Alexa won’t connect to the Internet

Steps to fix it

We are going to take a series of steps to be able to solve Internet connection problems in Alexa. These tips will cover the different problems that can appear on this device and be the cause of the Internet not working or not going as we would like it to be in terms of speed and stability.

Check coverage

The first thing we need to do is see if the coverage Internet is good or very limited and hence these problems appear. But this we must also verify from another device. For example, we can go to the computer and do a speed test to see if it could be an operator error, that the signal is not reaching us well or there is a problem.

We can also try to bring Alexa closer to the router. In this way we will have a better signal and we will be able to see if it connects correctly to the Wi-Fi and the connection is not cut. Perhaps the problem is that we are too far away.

If this is the case, if we see that the distance may be the reason why we do not have Internet or continuous cuts appear, we can use devices that help improve coverage. For example, install Wi-Fi repeaters, Mesh systems or PLC devices to be able to take the connection from one place to another. This will help ensure optimal coverage.

Tips for Improving PLCs

Restart the router and Alexa

The problem may be present in the router. Therefore, the next thing we can try is to restart the router. But you have to do it correctly, since it is not enough to turn the device off and on; what we will do is keep it off for at least 30 seconds and then turn it on. Maybe there is some IP conflict or saturation that we can solve this way.

On the other hand, we are going to do the same but turning off the device Alexa. We will also leave it off for half a minute and then turn it on again. This could help restore the connection if we see that it does not connect well or continuous cuts appear.

Restore connection details

If the above steps have had no effect, maybe they are the connection details that you have configured in Alexa the ones that are wrong. For example if you have changed the password of the router, the name of the network or even you connect through a new device. This could be affecting and preventing the connection.

What we are going to do is delete the connection details that we have saved and re-register the router network, password, etc. We will have to enter the Alexa application, go to the devices section, in the configuration, and add the Wi-Fi network again.

It is important to add the password correctly and not to put anything wrong, since any minimal error will prevent the device from connecting to the router.

Change Wi-Fi band

are you connected to the Wi-Fi band correct? There are two options: 2.4 GHz and 5 GHz. Each of them has its peculiarities and is better or worse depending on the circumstances. Choosing one or the other can mean that we have better or worse coverage, in addition to whether or not those annoying cuts appear that affect Alexa and any other device that we have connected to the network.

We can say that the band of 5GHz It is the best to achieve maximum speed. However, it has the limitation that if we move too far from the router or there are many obstacles, the signal quality decreases rapidly. That would cause it not to work as fast as it should, in addition to the cuts.

Instead, the gang 2.4GHz it is better in order to gain stability. We will be able to connect further from the router, although the speed will not be the same as in the 5 GHz band. In the case of Alexa, this may be the key for these connection problems to appear or not.

In addition, using one band or another can also allow us to connect to Wi-Fi channels that are less saturated. Especially this happens in the 2.4 GHz band, which is usually more saturated.

Differences between 2.4 and 5 GHz

Factory reset

But we have seen that the problem may not be with the connection, but with software level. In this case, what should be done is reset Alexa to factory settings. It is the same thing that we could do in any other device that begins to fail, whatever its type.

Therefore, returning the device as it came from the factory and reconnecting it again may be the solution to avoid problems connecting to the Internet. It will be necessary to reconfigure the Wi-Fi network and the different parameters that we can configure so that it works normally again.

keep everything up to date

Another essential factor is to have connected devices. This will allow you to make the most of the available resources and have access to all the improvements that may appear. Sometimes vulnerabilities and bugs arise that prevent us from connecting or it doesn’t work as well as we would like.

We will have to update router firmware, something very advisable to also improve security, as well as the Alexa device itself. We must always have installed the latest available versions of any device we use to navigate.

In short, if you have connection problems with Alexa, you can follow these steps that we have indicated. This way you can check if the Internet connection works well, if there is a problem with the router or if it is due to a software error on the device. You may not be able to establish a connection directly, but the annoying continuous cuts could also appear.

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