Are you sure it’s not a technical problem?
We’ll start with the problems that may be associated with our mobile phone:
Clear the cache
This problem occurs only in Android, and it is caused by some corruption in the application cache data. Clearing the cache is easy, you just have to follow the steps below:
- go to Settings
- tap on Applications
- go to Show all Applications
- Once inside, look for the instagram apps
- Then click ‘Storage and Cache‘
- Click again on the trash can that says ‘Clear Cache‘
If the problem was this, you will have solved it.
Update the App
If your app is out of date, you may have lost access to some functionalitiessomething usual if you haven’t done this procedure for a long time.
The normal thing in these cases is that your apps are updated automatically periodically. If this is not your case, do the following:
- On iOS (iPhone): Go to App Store > Updates, search for Instagram and tap on ‘Update’.
- on Android: go to the Google Play app, enter the ‘My applications’ section and then look for Instagram. Next, hit ‘update’.
Reinstall the app
If there is something misconfigured in your app, it may be fixed deleting and reinstalling the app. This method is as simple as tapping and holding the app in your app drawer, confirming that you want to remove it, and going back to the store to download it again. Of course, remember that you will have to log in again.
Do you have a company account?
If you still have the problem, now you have already ruled out that it is a technical problem. In these cases, we have to ask ourselves if we are using a professional profile.
Instagram separates between normal and professional users. The company profiles can access better metrics than individuals, but there are also limitations. One of them is that we can’t use copyrighted music if we are professional. The reason is that it is understood that, by making a professional communication, you are earning money for it, so it is logical that you should reward the artists.
If you have a company profile, but you are not making a profit, or you are not compensated, you can convert it back to a normal account. For this go to account options and tap on ‘Switch to personal account‘.
Region and app locks
If this is not your case either, it may be due to one last limitation. The entire musical catalog of Instagram is not available in all parts of the world, as there is a certain region lock.
This also happens when you share a post from another app. In these cases, Instagram should warn you that there is a mismatch between what you want to do and your post. This is typical if you want to publish from Netflix, for example.
