The growing number of messaging apps has brought both convenience and additional complexity to how we communicate through digital channels. The constant usage of multiple platforms, including WhatsApp, Facebook Messenger, and others, makes it difficult to manage conversations across these apps, if, for example, the discussion on a topic has started on one platform but then one of the conversation participants decides to resume it in another.
However, there are solutions for both mobile and devices that aim to address this issue, allowing users to unite all chats in one app. In the article, we’re going to explore the advantages and disadvantages of each approach in order to provide you with guidance on how to choose the best method for your needs.
Mobile applications
For people who are always on the go, uniting all their chats in one mobile app seems like the most convenient solution. The key advantage here is portability. Since most of us carry our smartphones with us everywhere we go, an all-in-one mobile messenger ensures that all conversations are accessible wherever we find ourselves during the day. Thanks to customizable push notifications, a user never misses an incoming message, no matter which messenger it comes from.
However, there are some drawbacks to consider. Running multiple messaging services within a single app can drain a smartphone’s battery, especially if the app is constantly syncing in the background. The limited screen size of a mobile device can make it difficult to manage multiple conversations at once or view the analytics dashboard.
Desktop applications
For those who spend a lot of time at a desk for work or personal tasks, a desktop chat management system that combines multiple messaging platforms into one interface can be the best option to simplify communication.
One of the biggest advantages of desktop apps is that they can harness the power of the computer’s hardware, providing a smoother user experience. Plus, the larger screen makes it much easier to manage several conversations at once and switch between different apps. Also, nothing beats the comfort of using a physical keyboard. It allows for quicker and easier typing, which is especially helpful for lengthy discussions or work-related chats. Many all-in-one desktop messengers integrate well with other software, boosting productivity by enabling direct interaction with the file system, email, or project management software.
On the flip side, the lack of portability means that if a person steps away from their computer, they might miss important incoming messages. While desktop apps offer customizable notifications like mobile ones, they can easily be overlooked if the user gets distracted by something else.
Web-messengers
All-in-one messengers accessible via popular web browsers allow users to stay connected across various devices — be it a desktop, laptop, tablet, or smartphone — simply through a Chrome or Safari window. Take Umnico, for instance, an omnichannel messaging platform that seamlessly integrates Facebook Messenger with a social CRM — the users don’t need to install any software and can be rest assured that the data is safely stored in the cloud.
Web-messengers have the advantage of being lighter on system resources compared to desktop apps. Also, the users always have access to the latest updates and security improvements without having to lift a finger.
Yet, it’s worth noting that web-based messengers might not pack the full feature set present in dedicated desktop or mobile apps. Plus, they could pose security risks, particularly when used on public or shared devices. It’s critical to make sure both the web messenger and the browser it runs on implement the necessary security measures to safeguard personal details.
Summing things up
Bringing all conversations into one app requires a mix of portability, performance, and feature availability. While mobile apps are convenient, they can drain the device’s battery and cause poor performance. Desktop apps are the most efficient choice, but they lack portability. Web messengers are versatile and accessible, although they may lack complex functionality.
One of the standout examples of apps that are available not on web and mobile is Umnico. The all-in-one messenger offers secure integrations with more than 25 popular messaging apps, including Facebook Messenger and free live chat. The platform enhances user experience with features like a task calendar, chatbots, and message forwarding across different messengers. Additionally, it supports group chats, allowing teams to collaborate efficiently, and offers the ability to send new WhatsApp messages without saving the contact, simplifying lead outreach. Sign up with Umnico for free right now and unite all your chat apps in one powerful messenger.
