Ever since the covid lockdowns in 2020, investments into cloud computing services to facilitate working from home, have skyrocketed. Companies both small and large are moving away from storing their data on local devices and are instead opting to use cloud storage in order to mobilize their operations. Cloud technology grants a business greater flexibility in their day to day operations and often greater security when dealing with vast amounts of data. With the technology being constantly adapted and improved expect to see more and more businesses taking advantage of the potential benefits of cloud computing.
Amazon Web Services (AWS), have quickly become the leading provider of cloud storage and technology, with data centers in over 20 countries worldwide. The success of AWS is largely due to its versatility of services provided and relative cost effectiveness. AWS is probably the most secure and proven type of cloud computing software on the market. Its success speaks for itself with more and more users following the trend and switching to cloud services through Amazon day by day. Examples of the many services AWS offer include storage solutions, Network and Content Delivery, and analytics. Recently the company has been making huge investments including the launch of 3 free training programmes to create more opportunity within a market that is sure to expand over the next few years.
AWS Support is an essential part of running and keeping cloud services operational. Whether it be a problem with one of the services offered or some questions about how to use them in a specific environment, having the right support is crucial for any company.
AWS Support
AWS services have a wide range of features, which can make it difficult for business owners to decide which ones to use and how to use them. Sometimes due to the complexity of AWS services companies may need assistance to effectively implement certain features into the infrastructure of their business.
Companies who have rushed the implementation of cloud computing during the confusion of the pandemic have often neglected the importance of an AWS support plan. Without proper AWS support in place users are more likely to suffer severe consequences if any of the technology or services they use fail. Troubleshooting these problems yourself without any expertise will prove to be incredibly time consuming and though Amazon does provide its own free support service it is best used as a failsafe rather than a reliable and efficient solution in solving complex issues.
AWS support partners are usually a better alternative over seeking support through huge corporations like Amazon. This is because when searching for an external support provider, a service can be found to fit an individual business, with a flexibility that wouldn’t be feasible for larger corporations with a greater number of clients.
Though of course the quality of the service provided will vary on the financial capabilities and overall knowledge of the provider chosen, it is much easier finding a service tailored to a specific business’s infrastructure when using companies who specialize in AWS support. Often the company providing support creates this understanding with their clients through the use of dedicated reps who are tasked with creating a relationship between the customer and the provider. This relationship will open up opportunities for consultancy and help during projects if the client desires any additional support.
It is also worth considering that when using an external service provider rather than Amazon’s own packages, responses and fixes are much more likely to be addressed and solved quickly. AWS after all has over 1 million users worldwide with a vast majority of these opting to use Amazon’s own support services.
When searching for the most appropriate AWS support providers it would be wise for a business to first check the certifications of the company and then check the companies credibility through their existing clients. The best AWS support providers are the ones that maintain the highest levels of reliability, accuracy and efficiency in their daily operations. By choosing a provider of the highest quality a company ensures that any technical issues will be resolved quickly so operations can be returned to normality with as little disruption as possible.
DIY Cloud Support
This has been a common method of supporting cloud services for those companies who have had to rush cloud service implementation into their infrastructure during the Covid pandemic. This type of support is best used as a failsafe measure or during transitional periods, as a long term solution, DIY cloud support becomes increasingly risky and expensive.
Although this in-house method grants a business the greatest amount of control and input over their support, it is incredibly expensive to maintain, especially if the company is seeking to create a high-quality support plan. This is first due to the price and time it takes to train a dedicated support staff and also due to the way in which cloud computing services are evolving. Due to the constant innovation in the market, an in house support staff is likely to become outdated fairly quickly. In order to keep up with this evolution in technology more funds would be required to be spent on training. It is relatively easy to see how quickly keeping a team of in-house staff dedicated to AWS becomes an expensive and equally redundant task.
Conclusion
Investing into AWS support is becoming increasingly important as more companies are beginning to utilize cloud storage, and with AWS recently expanding its European territory, expect this trend to continue into the future. Whether it be concerns about deployment, a problem with one application, or needing assistance setting up or managing your AWS services, it is vital to an organization to have an AWS support plan that is tailored to a company’s exact needs.
Neglecting the importance of AWS support and adopting a DIY support plan like many of the companies who were first introduced to cloud services during the pandemic have done, is almost certain to cause technical issues within the near future.
