In the last few years, technology and business demands have changed significantly, which also affected how we utilize knowledge bases. These systems represent repositories of all company information, making them invaluable for employees and clients alike. In this article, we’ll specifically talk about intelligent knowledge bases and what separates them from legacy systems.
Legacy knowledge base
“Legacy knowledge” commonly refers to the basic information about the company. This is undocumented information that is mostly accessible to top-tier management and can pertain to market and competition perception, business goals, and things of that nature.
Managers use this knowledge to create their products and streamline business strategies. Legacy knowledge might exist in silos, categorized in different formats and files, thus making it hard to interpret and share on different company levels.
The lack of a unified format is especially troublesome when you need to share information with lots of people. Sometimes, this knowledge is limited to just a few individuals, which is why most employees aren’t even aware it exists. In other words, legacy knowledge often isn’t a usable knowledge.
Intelligent knowledge base
Intelligent knowledge base is a term that refers to any knowledge base powered by artificial intelligence. These systems are fed with information from the heads’ of topical experts, ensuring that the company’s management can make smart, informed decisions.
By relying on artificial intelligence and machine learning, knowledge bases can provide easy retrieval. The system can make connections between different data and present it in a structured manner. Furthermore, the knowledge base can provide users with recommendations by analyzing the data and patterns.
5 Elements of an AI knowledge base
There are so many reasons why you should switch to an AI-powered knowledge base. Besides making it easier to access information, these systems can also provide a competitive advantage. Here’s what makes intelligent databases better than the traditional ones:
Given that all relevant information about the company is stored in the same database, it’s much easier to gain detailed insights. Furthermore, the database can uncover connections between different types of data, so you can have a more comprehensive understanding of internal and external processes.
With modern databases, all data is structured. It’s properly classified and measured, which allows you to employ metrics for its assessment. By relying on KPIs, you can understand how your employees are performing and how users are responding to your products and services. Through metrics, you can also discover market gaps and potential issues with your products.
One of the biggest advantages of AI-driven solutions is their simplicity. Even though this technology handles vast amounts of data, it can easily process it for end use. Most knowledge bases are easy to create, often utilizing a drag-and-drop interface. What’s even better is that any update you might make will also be reflected on other content, refreshing posts across the board.
Another big thing about artificial intelligence is that it can learn from your queries. These systems utilize natural language processing to understand the context behind your words. So, when a user types in something, a platform can understand the true purpose of their question. This ensures better information retrieval and, thus, higher user satisfaction.
As all information is in the same format, it’s much easier to share it within the company. Furthermore, this data can be further shared across company forums and other external sources. Based on employees’ feedback, the systems can continuously update the articles and other content in real time so that other users understand what you’re doing.
The main advantages of AI knowledge bases
Now that you understand the basic functionality behind intelligent knowledge bases let’s see what kind of benefits you can get from this technology:
Naturally, the main reason why you should implement an AI knowledge base is so you can save time creating business reports. By utilizing this technology, companies can significantly reduce associated costs. Most notably, the AI database can automate the process that previously took employees lots of time and knowledge to execute.
Even better, given that knowledge bases streamline information, it doesn’t take that much time to figure out things. This, in turn, will reduce the company’s training costs.
The best thing about AI-driven knowledge bases is that you’re no longer dependent on the financial and IT departments to get reports. Instead, you can download them yourself, on demand. As long as you have access to the data, you can utilize it in any way you see fit.
You also don’t have to worry about customization. A modern database can provide personalized information within its dashboard that will be tailor-made for specific operations. In other words, although the data is the same in its original form, you can modify it for your particular purposes.
Fast and relevant
As previously mentioned, data within a database is presented in real time. Any updates will change the information across the board, making it relevant at every moment. This also improves your decision-making, as you don’t have to wait for data to be processed. Instead, you can acquire it on-demand to improve your strategic business processes.
Fast access to relevant information is crucial in dynamic businesses. It can also be a game-changer when tackling crises but also for meeting customers’ demands.
Whether you like it or not, AI databases are here to stay. Due to their overwhelming benefits, it’s really hard to stay afloat without relying on this kind of technology. Not only do they improve your internal processes, but they also ensure that you don’t lose a step against the competitors.
AI-driven databases are every bit as important for clients as they are for your employees. By accessing comprehensive business content, users can easily gain answers to their burning questions. As such, an AI-powered database can serve as the basis for your customer service process. You no longer have to rely on humans, as stakeholders can now get relevant information on-demand by simply typing in a query.