Despite the many years that it has been with us, email is still key in both personal and more professional environments. Perhaps one of the most popular services used at the moment is the one offered by Google with gmail. But with everything and with it and despite its enormous market penetration, it does not always work as well as we would like.
As many of you will already know first-hand, here we find a service that allows us to manage our email, all through the cloud. The benefits of this method are many. For example, we will have the possibility of accessing our perfectly synchronized email messages from any browser and device. In addition, we have a series of official apps to manage our Gmail account(s).
However, as is the case in most of the software, certain problems or malfunctions may also occur here. A clear example of all this is found in the event that we are waiting for an important mail to our gmail account, and this never comes. This can become a serious problem in both home and professional environments. It is for all this that we will now talk about a series of measures that you can take to solve this situation.
And it is that it can be an official message that we are waiting for in a hurry, a personal email with some important news, etc. If we know that the issuer has sent it, but it does not reach our account, let’s see what we can do.
Reboot and use the refresh button
One of the first measures, which is extended to a multitude of software related issues, it is to restart the official application that we are using from Gmail. In the same way, you have to know that at the top of the interface we find a circular button with an arrow inside. This is used to refresh the interface of incoming messages, so we recommend using it a couple of times or three.
Check account address
In the event that we do not receive that email message sent by the issuer, it is also important that we make sure that the address is spelled correctly. To do this, we should contact the person who sent that email and make sure that the email address is correct, especially if it is a bit convoluted.
Take a look at the spam box
On certain occasions we may find that fully valid email messages from known senders reach the spam box from Gmail. This is something that happens on more occasions than we would like due to a specific malfunction of the email manager’s spam filter. Therefore, looking at that discarded tray is a very effective solution if we do not find that we have not received that long-awaited message.
Perform a search in Gmail
It may also be that the mail we are waiting for has been misplaced for some reason among all our incoming messages. Here it is important to know that the manager offers us a powerful search engine in which we can specify the contact that sends it to us, the body, or the subject. Therefore, we can make use of this to locate that message that we are waiting for.
Do a test and see that the service works
It may be the case that the problem is not caused by our personal account, but by the service that Google offers us. By these we mean that we can send a new email message to ourselves to see if it reaches us and make sure that Gmail is not down. In the event that this does not reach us either, we will have no choice but to wait for the service to be restored and thus receive what we want.
