Celonis and Execution Managementhave just published the research carried out by Forrester Consulting «Trends in Process Improvement and Data Execution: How Organizations are Improving Processes and Turning Data into Actions in Real Time», showing how companies are handicapped by the complexity of their multiple systems and processes, and lack understanding of their own internal data.
The study, which has obtained the opinion of more than 800 decision-makers in companies around the world, reveals that business leaders are already turning to process mining to obtain data and discover insights about the operation of your company. Information that helps them understand and improve execution of the complex web of processes that drive their business. Among them are those related to the supply chain and customer service, enterprise resource planning, information technology service management, spreadsheets, and others.
“Process inefficiencies are the silent killers of business and cannot be visualized without process mining”explains Wil van der Aalst, chief scientist at Celonis. “When process inefficiencies are perceived and addressed, business performance increases as well as the flexibility to read and react to business disruptions, inflation, pandemics and sustainability requirements”.
The study commissioned by Celonis shows on the one hand that the process mining is gaining popularity, since 61% of decision makers will useor is evaluating, process mining in the next 12 months, positioning itself as the main technology they plan to use to measure or improve their business processes.- Likewise, 90% of companies that use process mining technology trust that will meet their process improvement goals this year.
Against this data, the report also shows that 71% of companies use ten or more applications to execute a single process and 72% continue to use manual methods that limit the visibility of processes. In addition, only 16% of companies say they have complete visibility of their processes and only 7% report complete visibility of processes in real time.
This data indicates that organizations are failing to optimize processes, missing key opportunities. Adding to this situation is that companies are now facing macroeconomic challenges such as inflation, supply chain disruptions and hybrid system environments, making process visibility even more critical now.
Real-time data capture
In this sense, the survey shows that only 56% of those responsible for decision-making consider that they are capable of incorporating all the systems involved in the processes of their department to create a comprehensive view of these processes. And almost half of the survey participants, 44%, said they are spending more due to a lack of knowledge of the processes. Of those, 28% of North American respondents are feeling the impact of lower customer satisfaction due to process issues compared to their EMEA counterparts, 25%.
The report also refers to the difficulty of capturing data in real time and what this means for its management. Thus, the next phase of business process transformation is to move from full process visibility to complete visibility of processes in real time. In the modern consumer experience, reacting in real time is at stake; for example, it would be unimaginable for Uber to take more than a day to process requests.
The lack of adoption of real-time data by companies to improve process visibility shows that 53% of companies say they use process visibility data that is more than a day old. 28% of companies use process visibility data that is older than 10 minutes and less than a day. On the other hand, 12% of companies report that they use process visibility data that is more than a minute but less than 10 minutes old.
