Amazon is known for being one of the safest trading platforms in the entire globe. Added to the platform’s purchase guarantee is the strict registration process that stores have to go through to sell products on Amazon. But not all that glitters is gold. Recently, dozens of users have reported multiple scam attempts by third-party vendors . In fact, our colleague Victor Manzhirova has been able to verify this type of fraud in his own flesh. The origin? An LG OLED TV at a bargain price.
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A short OLED TV search session helped our coordinator to find an LG TV OLED 55CX6, a 55-inch TV from LG valued at more than 1,000 euros. The price at which it could be bought on Amazon through a third-party seller (Korbfreude GmbH, specifically) was practically half: 600 euros .
After checking that the product entered the Amazon, which guarantees the condition and shipment of the TV and that the seller had three or four positive transactions and an average rating of 5 stars out of 5, our colleague decides to make the purchase at the risk of being a specific error. At the end of the day, the platform itself guarantees the refund of the full amount if the order is canceled or the status of the product does not correspond to what was agreed.
Just a few hours later, the seller cancels the order and the money is refunded to the account following the traditional process of the platform . Up to this point, the way to proceed is the usual one in these cases. The alleged scam begins precisely from this moment.
After a few minutes, Korbfreude decides to contact our colleague through the registered email address in Amazon , action that is not allowed according to the conditions of use of the platform.
Capture of the emails sent by the Amazon seller.
Both the shapes and the appearance of the email in question perfectly simulate the appearance of an official Amazon email . The content of the message reads as follows:
Hello,
We made a mistake, we canceled your order.
We are sorry and we will be very happy if you can give us the opportunity to renew your order.The money was refunded to your account in full, you can verify your account today or tomorrow at more take.
We have in stock this item which are interested in buying.
For the inconvenience created we will offer free delivery to your home.We sincerely apologize and thank you once again for your understanding.
If you want to renew your order, please reply to this email.
We wait your answer.
Thank you for understanding!
Korbfreude GmbHWhen in doubt, our colleague decides to pull the thread by replying to the email that he is still interested in buying the television on offer. The response obtained is the following:
Hi Victor,
Thank you for your order in Amazon Marketplace with Korbfreude GmbH.
The date Estimated delivery is indicated below.
Delivery: Tuesday, January 26 – Friday, January 29
Your order will be sent to: XXXXXXXXXXXXXXXXXXXXXXXXXXXOrder No. 407-8822385-5146758
Item: LG TV OLED 55CX6 4K UHD
Condition: New
Listing ID: 7512HWY7GF7
Quantity 1
Price: EUR 600.00
Shipping: EUR 0.00Payment method:
Our central department has requested that the payment be made by bank transfer to our Amazon payment account. Amazon will secure payment until the buyer receives, verifies and accepts the item (s). Otherwise, Amazon will refund the payment to the buyer.Make a payment of EUR 600.00 before the deadline of 01/26/2021 to the following bank account:
Bank Account Details:
Account Holder: JNG
XXXXXXXXXXXXXXXXXXX
Open Bank SA
OPENESMMXXXPlease specify the following unique number in your payment description: JNG-454-923 (do exactly that!)
We are waiting for your payment confirmation.
What would happen next if we decide to send the payment to an external checking account is the obvious in these cases : the seller removed to your Amazon account and the platform disregards any payment made through unofficial channels. In fact, the seller has disappeared from Amazon after a few days, probably not to leave a trace of the sales or because of the wave of reports sent by other users.
And it is that a brief search in Google will help us to know the case of some of the people Affected by this type of fraud: cameras, televisions, mobile phones and high-cost electronic products.
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Amazon is already aware of this type of fraud hatched on its behalf. In fact, the platform has a section on the Amazon Pay website where some tips are given to avoid falling into the famous Amazon mail scam.
First, Amazon emphasizes in which the official emails of the platform are sent only through the public domains of Amazon. The list of domains belonging to the company includes the following addresses:
- pay.amazon.es
- pay.amazon.com/en
- payments.amazon.com/en
- authorize.payments.amazon.com/en
- eu.account.amazon.com
The company also emphasizes the grammar and misspellings of the emails, as well as the files that are attached (images, executable programs …). Of course, all payments made on Amazon must be managed through the platform options, never through bank accounts, PayPal accounts or international payment services , such as MoneyGram or Western Union.
Bank information, such as credit card numbers or bank accounts, will not be requested either. If in doubt, Amazon recommends contacting the platform’s customer service directly , which we can access through the platform options or through the number 911 23 04 13.
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