Netflix has just alerted its users on Twitter about a new phishing campaign. It takes the form of a fake satisfaction survey sent by email or SMS. As you will have understood, the goal is to steal your personal data and your bank details.
Phishing campaigns, or phishing in the language of Molière, are always on the rise. On February 15, 2023, the government also listed all the scams currently targeting French users. They all share one thing in common: they exploit the image of a public service.
The authorities have notably warned the French against this scam which usurps the identity of the National Agency for the automated processing of offences, or even this scam around Crit’Air vignettes.
No, Netflix has not launched a satisfaction survey
But this time, it’s Netflix’s turn to sound the alarm. On February 21, 2023, the streaming platform warned its Twitter subscribers against a new phishing campaign. As Netflix France explains, this is a new method, which is based on a fake satisfaction survey.
It spreads via emails and text messages entitled Netflix Surveys. You can read in the subject “Netflix appreciates your feedback,” which suggests the launch of a satisfaction survey on the part of the service. By itself, the bait is not so coarse, since Netflix recently made major changes to how it works.
Beware, a new phishing method is emerging.
As a reminder: if you have received an e-mail/SMS requesting your e-mail address, telephone number, password or payment method associated with your account, it is certainly not from us! pic.twitter.com/uovMjcjknX
— Netflix France (@NetflixFR) February 21, 2023
We must mention in particular the launch in November 2022 of the low-cost formula with advertisements, billed at €5.99 per month. We can also mention the latest announcements related to account sharing. Indeed, Netflix has decided to take strict measures against this practice, such as automatic blocking of devices which are not registered on the main address of the account.
Of course, Netflix has not rolled out any subscriber surveys. “As a reminder: if you have received an e-mail/SMS requesting your e-mail address, telephone number, password or payment method associated with your account, it is surely not from us”, ensures the platform on Twitter.
To avoid falling into this kind of trap, you have to adopt a few life-saving reflexes. Take the time to verify senders’ numbers or email addresses. Moreover, never click on any link without having the certainty of the authenticity of the identity of the sender. Finally, no company or organization will ask you to communicate your personal data or your bank details by email or SMS.
