The first thing we are going to do is find out why this failure occurs and the message that appears when we have this problem. Next, we will offer different solutions so that the error 0x8007016a disappears and we can return to working in the cloud normally.
What is error code 0x8007016a and why does it happen?
Error code 0x8007016a typically occurs when you cannot open, delete, or move a OneDrive file or folder. Without a doubt, it is one of the best cloud storage platforms, in which we can have our folders and files together with the possibility of sharing them. That does not mean, as with other cloud services, that occasionally it has its failures.
When this failure occurs, we receive a message that indicates that the Error 0x8007016A because the cloud file provider is not running. Here’s an example of when this event occurs:
This problem generally affects people who use OneDrive and Windows 10. Regarding the possible causes of this failure, some of them are:
- Following the Windows 10 security update KB4457128, some users started experiencing this problem. After its installation, it caused OneDrive’s auto-sync feature to completely break.
- Files on demand is enabled, sometimes disabling it fixes the problem.
- Let’s have the OneDrive sync feature disabled. If this is responsible for the failure, simply by activating it again we would have everything fixed.
- An overly conservative power plan could be the trigger for the problem. This would cause the sync function to not work properly. Switching to a balanced or high-performance power plan would be the solution.
- We have corrupted files in our OneDrive folder.
Next, we will show you a series of procedures and solutions to resolve error 0x8007016a.
Everything we can try to fix this error
This error can appear for several reasons, as we have explained previously, for this reason, we also have several possible solutions that could fix this error and that we never get it again. We are going to indicate all the solutions that we can try, and we will do it in a strict order, so that the most probable causes are the ones that we try first to see if we solve this problem.
Solution by updating Windows
As we discussed earlier, Windows 10 security update KB4457128 could be the one that has triggered all the issues when disabling OneDrive syncing. Subsequently, Microsoft released a patch that, if you haven’t installed it, may cause you to find yourself in this situation. Therefore, we are going to run Windows updates by following these steps:
- We use the Windows + R key combination and a window will open to execute commands.
- Once inside we type ms-settings: windowsupdate and click on To accept.
The procedure would be like this:
Next, if pending updates appear in Windows Update, we follow the instructions that they tell us to install them.
In the event that you ask us to restart, we will do so. However, after doing so, we repeat the operation in case there is an update available that has not been applied to the operating system. Once we have all the updates applied, we will have to perform a last reboot.
If we see that after having everything conveniently updated we continue with the error 0x8007016a, we will change things in its configuration section.
Turn off files on demand and check OneDrive sync
Sometimes, when we find that a file is not synchronized, it has its thumbnail, but its size is 0 KB. This may be due to how we have configured the “Files on request / Files on Demand” option. This, together with the OneDrive synchronization problems, is solved as follows.
Let’s start by opening Windows Explorer and clicking the left mouse button on OneDrive.
The next step we have to take is to press the right mouse button and choose the option «Setting«.
Then, in «Files on request»We disable the box«Save space and download files when you use them«.
On the other hand, on the same screen we check that the box «Start OneDrive automatically when you sign in to Windows” it’s activated.
After making these changes, we restart the computer and check if the error 0x8007016a still continues to occur on our computer. If we continue with problems, we will go on to review how we have configured the power options of our computer.
Review the power plan
The error code 0x8007016a problem sometimes has to do with the selected power plan. Some users have commented that simply choosing the right one they could solve the problem without having to do anything else. Specifically, this failure occurs when we have chosen a plan that maximizes energy savings and then synchronization problems often occur. It should be noted that it can affect both a desktop PC and a laptop. However, it is more frequent in the latter, because they are often used with battery and have more restrictive plans.
If we want to check the power plan that we have, we will use an execute window that we will obtain after pressing the key Windows + R. Then we write powercfg.cpl and click on To accept.
Then we will see a screen like this, where we can choose between the different energy plans available.
Here at least we have to have the plan «Balanced«, But for greater security, even if it is to temporarily check if this option is the one causing the problem, we could choose«High performance«. The one that we should not have selected is “economizer” since it may be the cause of this problem.
Uninstall from OneDrive
Sometimes a file is corrupted or we have touched something that we should not. For those situations, we can consider uninstalling OneDrive and reconfiguring it from scratch. For this we have to follow these steps:
- We are going to Windows start menu.
- We wrote Add or Remove Programs and we press enter.
Then you will arrive at a screen like this where we search OneDrive and click on the button Uninstall.
Then we restart the computer and we are ready to install it again.
As you have seen, there are many possible solutions to this error that OneDrive returns to us, we hope that with this step-by-step guide you have been able to solve the error 0x8007016a when synchronizing your files and folders in the Microsoft cloud.