Tech

Nintendo may refuse to repair consoles of customers who have harassed their workers

Nintendo Japan’s repair policy has undergone an important change that, for some, is a success, although for others it is a “dangerous weapon” since it can be used as a form of censorship. As we have told you in the title of this news item, this change implies that the company you can refuse to repair the consoles of those customers who have harassed their workers.

Making a literal translation From Nintendo Japan’s new policy we can read that the company clearly states:

“When inquiring about a repaired product, please refrain from taking any action (including but not limited to those listed below) that goes beyond what is socially acceptable as a means of fulfilling your request. If we believe that any of these actions have occurred, we may refuse to replace or repair the product. Also, if the company believes the conduct is malicious, it will contact the police, a lawyer, etc. and will take the corresponding measures.

Nintendo

The actions that Nintendo Japan regards as triggers to refuse to repair a product are as follows: intimidation or threats, comments that are insulting or demeaning, invasions of privacy, excessive and senseless demands (asking for a free out-of-warranty repair, for example), demanding an apology from Nintendo or its employees without reasonable cause, excessively repeating a request or complaint, and making defamatory comments on social media or websites.

The Minister of Health, Labor and Welfare of Japan has not hesitated to show its support for this measure by Nintendoand has said that some companies have also begun to lean in favor of this measure to fight against the harassment of their workers by their own clients, and that it is being “effective”.

Personally, I don’t think it’s the right measure, since things are being mixed that should not go in the same bag. One thing is the responsibility that Nintendo has with its products, and with its customers, as a company, and at no time should it be exempt from meet its repair and replacement obligations. Another is, obviously, the legal measures that the company can take against its clients for these behaviors of harassment, defamation and intimidation.

Giving the power, to a company, to decide whether or not to repair a product based on our conduct towards it is something that we should not allow, not only because of what I have already said in the previous paragraph, but also because it may end incurs Arbitrary decisions that generate serious defenselessness to consumers.

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