As a general rule, we only remember the warranty when we have problems with the product, and it is not a few times that we later run into obstacles and problems because the manufacturer’s policy in this regard is confusing or limited. So, when buying a graphics card it never hurts to know what are the conditions imposed by the manufacturer beyond the period, so let’s see it.
The Asus graphics card warranty
As a general rule, Asus gives its graphics cards a limited warranty of 36 months (3 years), the first year directly with the store where you bought it and the following two years directly from the manufacturer. However, they specify several points where the warranty will be voided:
- Mishandling of the product, including removing the heatsink.
- If you remove the label or the serial number of the product is erased.
- “Obsolescence”. We do not understand what they mean by this but it appears in their warranty policy.
- Accidental or any other type of damage.
- Damage caused by improper installation or connection.
- Damage caused by the use of third-party software (this includes overclocking).
- Damage to the product caused by electrical breakdowns in the PC (this means that if the graphics dies due to a power surge, the warranty does not cover it).
EVGA, one of the best graphics card warranty policies
EVGA boasts one of the best customer service, and this extends to its graphics cards. From the outset, they are all covered by a 3-year warranty and generally if you register the product on their website they will give you an additional year for a total of 4, which is nothing but bad. In addition, EVGA contemplates the resale of its products on the second-hand market and allows, by submitting a form, to transfer the guarantee to another person.
Like all manufacturers, there are some points that void the warranty of your graphics cards such as:
- Products modified outside of factory specifications, such as installing a different heatsink or overclocking.
- Serial number or label removed or damaged.
- Physical damage to the PCB, accidental or not.
- Mishandling of the product: here they include various causes such as poor connection or installation, accidental damage, etc.
- Installation of another BIOS or firmware that is not the one that comes from the factory.
Gigabyte / AORUS policy
For all its graphics cards, Gigabyte offers a 3-year warranty from the date of production, which is strange because the law requires them to give their products a warranty not from the date they were manufactured but from the date of manufacture. buys. In any case, they specify that end users must always claim the guarantee directly to the store throughout the period.
They do not specify specific conditions for the guarantee, but they urge you to contact their technical service in the event that we encounter problems.
Be very careful with the MSI guarantee
Although MSI offers an extended warranty on some of its products, it does not specify a specific period and therefore we must understand that they adhere to the 2 years specified by law as a minimum. Other than that, they specify the following limitations:
- Product damage caused by catastrophes, electrical storms, environmental factors, and power surges.
- If the product label and serial number are removed or damaged.
- Unauthorized changes to the product, including removing the heatsink or installing a BIOS / Firmware other than the one that came from the factory.
- Damage caused by mishandling, including installation or connection.
- They specify that the packaging and accessories are not covered by the warranty.
Furthermore, we know from our own experience that MSI’s customer service is by far the worst of all graphics card manufacturers: in addition to taking literally weeks to respond, they are always looking to ‘curl the loop’ to get out of the way. the responsibility… you send them a graph with artifact problems and they return it to you saying that they have not been able to reproduce the error, for example, and you will also have to pay the shipping costs and the “technical service hours”. An absurdity.
Sapphire and its bad warranty policy
Sapphire specifies that its graphics cards have a 2-year warranty from the date of purchase, and like all the others they impose some limitations:
- Products physically damaged by user modifications (this includes removing the heatsink).
- Products that have suffered from mishandling or configuration by the customer (this includes modifying their BIOS / Firmware, as well as Overclocking).
- Products that cannot be verified as original (that is, they do not have a serial number label).
- When proof of purchase (invoice) cannot be provided.
In addition to being one of the manufacturers that offer the least warranty (the 2 years required by law), Sapphire specifies that it does not offer an extended warranty on any of its products.
PowerColor, PNY, Palit, XFX and Zotac
There are many other manufacturers of graphics cards that, despite having a lower sales volume than the previous ones, also have some notoriety in the market. These manufacturers are Zotac, PowerColor, PNY, Palit, XFX and many others, and they all share more or less the same warranty policy that covers only the 2 years that the law requires and that, like the previous ones, wash their hands in the in case you manipulate the product and / or it suffers accidental damage.
In general, most manufacturers say that the warranty is voided if you disassemble the heatsink, if you overclock, if you flash the BIOS or the firmware of the GPU, if it suffers damage due to mishandling, if external electrical damage occurs or if it is removed or clears the serial number of the product. Almost all manufacturers have this in common and those mentioned in this section are no exception.