Ubisoft deletes a user’s account and all games after inactivity

For years there has been a great controversy around digital games since, despite the fact that we buy and pay for them, the players are not the ones who really have the property of them, but they continue to be from the companies and platforms in which we buy them such as Valve, PlayStation, Microsoft, Nintendo, or Ubisoft, among many others.

In fact, the latter has just returned to star in a new controversy, by further fueling this debate after deleting the Ubisoft Connect account along with all of a user’s games from Norway, according to the player, after just a year of inactivity. According to Ubisoft, the motive behind this move is related to the your interpretation of article 5.1e of the General Data Protection Regulation (GDPR) established in the European Union, which refers to how long companies must keep users’ personal data, although it is not clear why this regulation would support the deprivation of access to games legitimately purchased by the user.

For his part, as explained by the user, he was forced to sell his PC in 2020 to avoid gaming addiction, and a year later, when he wanted to resume his hobby with greater responsibility and moderation, he discovered that it was impossible to access your account. However, after trying to reset his password or reactivate the account to no avail, he tried to contact the company.

Unfortunately, it didn’t take long for him to receive the worst news, as Ubisoft assured him that he would not be able to get his account back, and that his hundreds of dollars invested in games were gone. And it is that in the terms of service of Ubisoft it can be read that the company keeps the right to delete any inactive accounts after six months.

Even so, as they have shared from PCWorld after contacting Ubisoft, the company assures that they usually send three notices before proceeding to take greater measures, and that have never deleted an account with less than four years of inactivity, ensuring that they will contact this Norwegian user to try to fix your problem and get your games back.

What is clear is that, with a happy ending or not, the debate and problems about the absence of ownership of digital games compared to physical games continue to exist. And you, Do you think it’s okay that the players are not the total owners of the digital games they buy? Or do you think it is an abusive practice?

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