ringoveras part of its commitment to perfect cloud communication and telephony in the business environment, has announced the launch of its innovative software, empowerwhich integrates artificial intelligence in all departments and jobs. The objective is to guarantee a monitoring of conversations with customers and identify valuable information obtained.
Ringover’s artificial intelligence department has been working on the development of its own AI solutions for more than two years, which would allow improve prospecting and relations between companies and consumersas well as their business strategies.
Although the company has been incorporating AI functionalities into its call transcription module and voice messages in different languages since 2022, the irruption of Empower means rigorously identify and analyze each callstudying why they are interrupted or what type of responses are the most appropriate for each case.
Empower, like conversational artificial intelligence solution, allows companies to boost their growth by being able to know which are the most correct answers that agents should offer to customers in each case. Obtaining such information will be possible analyze performance, improve training and perfect sales pitches from the workers. As you well comment Ludovic RateauCTO and co-founder of Ringover, means putting artificial intelligence at the mercy of companies to offer a more effective and personalized service.
Its main improvements
Empower presents a series optimal and advanced functionalities by incorporating the Open AI technology, after the success achieved by ChatGPT. With this series of advances, companies will be able to save time and money, gradually improving their productivity and performance. Among the new features of Empower we highlight:
- Call transcript. It will guarantee a rigorous analysis after the fact of the valuable information obtained.
- Translation of calls. If there is one thing that ensures the use of artificial intelligence, it is the possibility of simultaneously transcribing all the content into the main languages (Spanish, English and French).
- Summary of calls. Based on the previous point, it will be possible to study what are the outstanding aspects and what are the next strategic steps to follow to reap good results.
- Analysis and recommendations for each interaction. They will closely monitor the client’s mood, providing advice on rate of speech and thoroughly interpreting why certain interruptions occur.
- Keyword search. With this operation, applicable to all team conversations, it will be possible to find out which aspects work and which do not with a view to future strategic actions. The identification of the key moments of the conversation It will allow you to see what works and what doesn’t, based on the conversion rate and the sales index.
- Integration with other business tools. We are talking about the possibility of simultaneously incorporating instruments such as telephony, CRM or helpdesk, among others.
- Advanced statistics. They will be related to the quality and content of the conversations, something that will improve the relationship with the client.
personalized approach
If Empower manages to succeed, it is thanks, to a large extent, to Ringover’s business strategy of listening to each of the more than 10,000 customers it has registered in its more than two decades of existence. The first companies that have accessed the trial version of the AI solution assure that it is a very intuitive productcapable of revolutionizing the work methods and skills of sales teams in favor of customer service.
And it is that relationships with consumers are increasingly complex and personalized, which is why a multichannel toolkit that facilitate these links and achieve that they materialize in sales. Ringover’s knowledge of the Spanish market is really important, because in just one year he has managed to experience a growth close to 600% and closing such important clients as JobToday, Genially or Grupo Planeta, among others.
