The agreement reached between the European communications operator Ringover and the company dedicated to the digital transformation of the Virtual Cable workplace, will allow Virtual Cable to have the most advanced Contact Center as a Service (CCaaS) solution on its desktops and virtual applications. It will be able to recommend Ringover’s cloud communication solution among its clients, managing to improve its quality and stability.
A merger that will improve the future of communications
Ringover’s CCaaS solution will provide Virtual Cable with an improvement in its communication experience with its customers and users, among which are the Complutense University of Madrid, Fagor, the Region of Murcia or the General Directorate of Civil Protection and Emergencies.
The European operator offers a cloud-based communication solution, which can be deployed in just three minutes and will allow all communications related to calls, SMS, videoconferences or social networks of any company to be digitized and thus increase its productivity and billing. The tool does not require initial investment, maintenance costs or updates.
The agreement obtained has been very well received in the Virtual Cable group, as its CEO Félix Casado has made known: “We needed to offer our users an external quality call and videoconferencing solution to contact their customers, capable of integrating without cracks with our desktop and application virtualization solutions.”
The VDI software developed by Virtual Cable is one of the fundamental elements in work environments, allowing all staff to work remotely. This solution together with Ringover’s cloud communication solution will make it the perfect tool.
In line with this, Casado stated that “after testing various options, the Ringover solution has undoubtedly turned out to be one of the best suited to our VDI UDS Enterprise software. We are very satisfied with the beginning of what we are sure will be a collaboration that will help us to further improve the experience of our customers”.
From Ringover they are proud of the operation
From the operator that already has more than 10,000 clients and with almost 20 years of experience, they understand that the union with Virtual Cable was necessary. Their Country Manager for Spain and Latin America, Johanna Arias, has made it known that they are very proud that a company of the caliber of Virtual Cable has chosen them as a CCaaS solution for their clients. Arias has stated that “we are sure that this partnership will help us grow in Spain and other markets”.
Ringover has a staff made up of more than 250 employees and five offices spread between Barcelona, Paris, Lyon, London and Atlanta. The operator boasts of its knowledge of the Spanish market, but it is backed by the growth experienced by 120% in the last year, thanks to clients such as Fundació.cat, Genially, Zankyou Weddings or AXA.
Virtual Cable’s digital transformation
The company specialized in the digital transformation of the workplace, has developed and marketed UDS Enterprise, its software for virtualization. With an expert team that has been working in information technology for more than 30 years, has created a solution that provides constant and permanent secure access possible from any device.
Virtual Cable works adapting to all professional sectors, a fact that shows its flexibility and adaptation to current changes, as well as its ability to undertake any type of project. With UDS Enterprise technology, users have resolved issues such as the automation and simplification of information technology management, providing access at any time, and protecting the security of their data and computer systems.
