There is no doubt that one of the main claims that this electronic commerce giant proposes to us is the low prices of a large part of its products. Here we can find some costs much more in reduced than in other stores, which will always be appreciated. In addition, we will find a wide range of products of all kinds and belonging to multiple brands.
However, regarding the drawbacks that we find here, it is worth mentioning that sometimes the receipt of the purchase will take longer than in other stores. Therefore, if you don’t mind waiting and want to buy cheaper, AliExpress is a great option. But to all this we must also add that the return of products for whatever reason is not as simple as in most of the online stores that we use today.
What should I keep in mind before returning a product?
It may be the case that we have received a wrong product Either it simply comes broken or we don’t like it. From there, the usual thing is to start with the return process, very simple in stores like Amazon, but not so much in the aforementioned AliExpress. Hence, in these lines we are going to try to help you to follow this return process that we tell you about.
But first of all we must take into account that there are sellers in this giant of commerce that allow us to return products for free. The downside of all this is that others are going to ask us to bear the cost of the return.
This means that depending on the product we have purchased, in Sometimes it will not even be profitable for us to carry out this process. Once we have made the determination to start the process, let’s see how to do it.
Return a wrong or damaged purchase on AliExpress with a dispute
As we mentioned before, when returning a product for whatever reason, we have to open a dispute with the seller. It is important to know that AliExpress, more than a store as such, is a website that connects buyers and sellers. in fact and for avoid fraud and deceptionIt is AliExpress itself that keeps our money until we confirm receipt of the product and we want it.
To open a dispute, the first thing we do is access the store as such, authenticate ourselves and go to the Orders section that is located on the left side of the interface.
At this point we must bear in mind that we can only start a dispute with the seller within 15 days after receiving the product. In addition, once we have initiated the dispute as such, we have 5 days to reach an agreement with said seller. During that time we will have to explain the reason for the return or dispute, arguing with texts and photos if the product is damaged, it is not what we asked for, or for whatever reason.
In the event that we do not reach an agreement, then AliExpress will act as a mediator to solve the problem with the order.
Reach an amicable agreement with the seller
However, it may also be the case that we contact the seller directly without AliExpress getting involved. And it is important to know that, together with each product that we have purchased, we find the name of the aforementioned seller, on which we click to go to his page.
Here We will not have negotiation or delivery termsEverything will depend on the agreement we reach with the seller. If we succeed, we only have to pack the product correctly as they will indicate to us to make the return and later we will receive the money if everything is correct.
