The Redmond giant has presented Microsoft Viva Sales, a new tool designed to improve the sales experience of any professional, and which is capable of improving any CRM system thanks to customer engagement data from Microsoft 365 and Microsoft Teams, and also turn to artificial intelligence to offer personalized recommendations and important keys that will allow sellers to be more attached to their customers.
Information is power, and in this sense, Microsoft Viva Sales will give sellers everything they need to offer an improved and personalized engagement to each client, something that, in the end, will not only improve the relationship with them, but will also facilitate the achievement of new agreements. In this sense, it is important to remember that Viva Sales allows sellers to avoid the annoying step of having to manually enter the data, which allows streamline and optimize workflows.
Judson Althoff, Executive Vice President and Chief Commercial Officer of Microsoft, commented that:
“The future of sales is not a new system. It’s bringing the information salespeople need at the right time, with the right context, to the tools they know, so their work experience can be streamlined. Empowering salespeople to spend more time with their customers has been our goal – and we’ve done it reimagining the sales experience with Viva Sales«.
Microsoft Viva Sales is a platform that makes it easier for salespeople to carry out their work, but at the same time gives those responsible for the sales department the information they need to find possible points of action and improvement. The use of artificial intelligence marks an important advance, since it makes direct recommendations and gives us the information we need to improve our relationship with customers. We will be able to optimize that relationship as well, thanks to next step guides and practical reminders.
According to Microsoft Viva Sales is a modern new way to sell, a smart CRM companion that will make life easier for sellers while enriching your CRM. More information on the official Microsoft website.
