The approval of the Guarantee Lawat the beginning of the year, extended the guarantee of technological devices from two to three yearsamong other measures to protect consumers and promote a more sustainable technology industry.
In this way, in the event that a device presents a factory defectthe consumer is more protected and the manufacturer is committed to the customer for a longer period of time.
This legislative amendment is therefore an initiative aimed at extend the life of devices. “The Guarantee Law leads us to a market that offers products of higher quality and durability, in which users can make a more responsible consumption of technology”point out from Anovo, a company specialized in technological after-sales services.
In addition to the extension of the guarantee, the law contemplates other modifications that consumers should know. Given the difficulty that reading a legal document can entail, Anovo has decided to summarize some of the most important components of the law in order to provide information to consumers. “For this law to have an impact on a more lasting and sustainable industry, it is essential that consumers know about it and understand what benefits it brings them” they point from Anovo.
The seller is the one who must take care of the repair of the product
At least during the first three years after the sale of a new product, any fault or manufacturing error will have to be solved by the selling company. In the case of a second-hand product, the guarantee must be agreed, which will always have to be one year or more.
The repair period is now 10 years
The possibility of repairing the product increases from five to 10 years, which means that the products must have a adequate technical service and that the manufacturer must provide repair parts for a product during that period. This allows to extend the useful life of the product and encourage its repair.
“These developments are great advances for the industry and, above all, for the environment. Thus we change an intensive use of natural resources and a high generation of waste, for a model in which goods retain their value for longer “ recognize from Anovo.
And digital services?
In the case of the acquisition of digital services or content, such as online audiovisual content platforms or file downloads, the guarantee provided for in the law is two years.
What happens when a product does not meet expectations?
The non-conformity consists of the non-adaptation of the product to the use that the consumer has intended to make. Taking this into account, the period by which the consumer can express this non-conformity with the product is three years from the date of purchase.
Repair or replacement of a defective product
When the defect comes from the factory, the consumer can choose between repair or replacement with a new device. However, the law warns that the chosen option must solve the problem, but must not result in disproportionate costs compared to the alternative remedy.
Despite the fact that all technological products and manufacturers are protected by law, Anovo points out a couple of recommendations to facilitate the complaint or repair processes:
Always keep the purchase receipt
Failure to do so may result in the current warranty period not applying. You always have to be able to prove when was the acquisition made so that the product can be repaired.
Always read the guarantee of the products
Being aware of the type of product or service purchased and what the repair or replacement options are is key. In this way, the consumer knows his right and, in addition, he can reduce costs if he values the option of repairing instead of getting the latest model.
