When there’s only a week to go the next Dreamforce event from Salesforcethe company has decided advance the presentation of what’s new in Slack, with which it seeks that this communication tool for companies and professionals have more automation options, better use of AI and facilitate the sharing of knowledge and workflows in teams.
So, Slack-AI It will make Artificial Intelligence integrated into the bases of the tool, and have easy access from the workflow. You will also use the company’s knowledge bases for your results, which will bring reliability to your results. One of your missions will be to identify the highlights of a channel and make summaries with them, so that your users and members can get straight to the point and focus on what is most relevant. Each summary can also serve to save time and avoid tedious tasks. Summaries can be used, among other things, to report on the status of project channels or identify highlights in feedback channels.
Slack AI will also be able to make thread summaries, which will allow access to any of them with just one click. They can quickly summarize long and elaborate discussions, in brainstorming, or to pull out relevant information in a conversation about resolving an incident.
In addition, it has a response search function, which will help extract as much information as possible from the conversation data, as well as all its context within the organization. Simply ask a question and the search function will return relevant posts, files and channels, plus an AI-generated summary.
All this will appear in a few seconds, regardless of the question asked. From Salesforce they emphasize that this AI does not use customer data to train models, and also its creators ensure that data is not shared between customers.
Regarding its innovations in automation, they focus on updating WorkflowBuilder and the ability to develop and deploy custom apps without code within Slack. Workflow Builder, designed so that users can save time by automating tasks, thanks to the fact that it allows tools to be connected in one click, as well as offering a hub to facilitate access to workflows.
It incorporates connectors from, among others, Google Workspace, Atlassian or Asana. With them you can integrate various tools into a workflow, and do it in a few clicks. In addition, Workflow Builder also works with Salesforce Flow, offering an IT-approved system for customizing Slack workflows with admin-approved Salesforce automations.
As for the automation hub, it offers templates, easy access to recently executed workflows and an option to browse the workflows that the company is using. Plus, it gives you the opportunity to reuse automations used by other teams, easily copying the workflow in question and customizing the rest in Workflow Builder.
Finally, Slack lists is a feature that works similar to Trello or Asana within Slack. It allows you to track work, assess requests and manage projects of all kinds. With it, customers can manage, monitor and assess the work in the communication flow of the same.
Among its functions is the monitoring of projects. With it, Slack users can assign owners, update the status, and discuss the details of a task all in one place. Grants a dedicated thread for each item in a project, making it easy to extract details as well as follow conversations.
Apart from this, it also offers tools to manage releases through dependency tracking and progress monitoring from Slack. And with the support of Workflow Builder, Slack lists let you review requests and approvals. As requests arrive, users can assign them, talk to the requester, and close them when resolved.
Slack AI will arrive this winter in the testing phase, while the new Workflow Builder is ready for users with a paid plan. The automation hub will arrive at the end of this month, and Slack lists will do so this winter in tests, with its final version available throughout 2024.
