The use of SaaS services is increasingly implanted in Spanish companies and SMEs They are no exception to this rule.
Small and medium-sized companies prefer to hire the services of a strategic partner at a fixed and predictable cost, which will not vary due to the innovations it presents, because the provider is obliged to update the version of the software on the server periodically. There could only be changes in the cost for new functionalities that the contracting company wishes to implement.
And it is that for him operation of these programs in the cloudit is only required Internet access. Depending on the type of service, if it is, for example, the last-mile logistics sector, mobile phones are also needed to keep the management area aligned with carriers.
The fact of having access to the internet allows SMEs to have geographical mobility, since data can be accessed from anywhere in the world, and at any time.
Although there is still a long way to go before the use of SaaS services is fully normalized in these organizations, great progress has been noted in recent years, especially since the COVID-19 pandemic appeared in our lives.
We will then review the Benefits that generates small and medium enterprises the adoption of SaaS services.
Save of time and money
By being able to access the software over the internet and actually pay for a rental of the service, significantly reduce costs. Initial acquisition costs are eliminated, but so are maintenance and service costs.
Companies that access software online do not need a specialized department to configure and update it, something that saves a lot of time and money.
Automatic Updates
This is another advantage of accessing software hosted in the cloud. No need to buy a new version, install and update it. With a SaaS, updates will be automatically online when necessary, both for the SaaS solution and for everything that represents the server: operating system, database, antivirus, etc.
Faster and more efficient support
The technical support offered by SaaS provider companies is more efficient compared to solutions installed on client servers, according to Grupo Spec. The reason is that the solution (offered software, operating system, database) can be accessed in a simple way, without the need to require remote access, permissions from IT to access a client’s local server, etc.
Access from any device
Desktop, laptop, mobile or tablet. It doesn’t matter where you need to access the software from. Being available in the cloud, it is compatible with any device.
Distribution logistics
The competitive advantage of adopting SaaS services for SMEs is in last mile logistics. Today, purchasing products and services online has become a common activity for customers, as people feel increasingly safer to make purchases with payment methods over the Internet.
However, there are SMEs that still do not work with SaaS systems for real-time notification of delivery processes, so the absence of information makes customers feel uncomfortable and blind once they buy a product and have to wait. until the indicated delivery day, without any news until the purchase is on its way to your home, as stated by Beetrack.
The differentiating factor of small and medium-sized companies is in proactively solving problems in the shopping experience, that is, anticipating possible problems that may arise in deliveries, without having to receive a call from an annoying customer.
