The employees who do not have a technological baseand who do not hold technology-related positions, have to perform more IT tasks every day due to the increased commitment of companies to decentralize their IT operations. This is how it is collected in the study IT at Work: 2022 and Beyondmade by ManageEngine.
The research carried out to carry out the study indicates that 74% of those responsible for making decisions related to technology in companies in the United States and Canada have already decentralized their IT structures. This is 10% higher than the average of those who have taken this step in other regions: 64%. As a consequence, almost every company in the region has at least one department that runs its own applications using low-code or no-code platforms. Among them are customer service software or remote access tools.
In addition, although some companies believe that maintaining both quality levels and security in terms of technology for the future, they are already clear that machine learning and Artificial Intelligence will have a prominent role in much of what is related to information technology. companies from now on.
52% of those who are responsible for decision-making in companies and have participated in the study have already invested in IT to automate some tasks. In addition, 55% already rely on Artificial Intelligence to prevent cyber attacks. Meanwhile, there are still 4% of companies that have not invested anything in Artificial Intelligence or machine learning.
Of course, the development of solutions within companies is not without complications. Among the main barriers that organizations find for a better adoption of technology at work, and also to develop these solutions, are the lack of training, technical knowledge and the frequent and continuous changes that technology experiences.
In addition, the study points out that the proliferation of technology in organizations has increased the level of technical knowledge of employees who do not work in technology-related positions. Of course, not to the point that allows them to function and work without an IT department.
Almost half of companies still rely on their internal IT departments to work on technological issues, while a third continue to outsource certain tasks to external agencies. However, the data suggests that the decentralization of technology management is having a positive effect on companies.
